The Editory by the Sea Troia Comporta Hotel

it was a good choice. Clean and safe place

I recently stayed at Hotel in Troia | The Editory By The Sea, and I am very disappointed. This hotel claims to be 5 stars, but in my experience, it deserves no more than 3 or 4 stars. The facilities are in poor condition. The pool is especially concerning; it's old, dirty, and unsafe. Both the children's and adults' pools have loose tiles, posing a significant risk, especially for children who could easily get injured. In fact, my husband cut his finger on a raised tile in the lobby, and the staff did nothing about it. The food quality is disappointing. The menu never changes, and the food offered is monotonous. Additionally, the staff's inability to speak English is surprising for a supposed 5-star establishment. The cleanliness of the rooms is also a major issue. The room was not cleaned properly, sometimes the trash bins were not emptied, the bathrooms were not cleaned, and the beds were just made. The phone in the room didn't work to communicate with the reception, and the internet was terrible. Despite bringing these issues to the attention of the reception staff, nothing was done to resolve them. Do not be deceived by the 5-star rating. This hotel falls far short of those standards. Save your money and stay somewhere else.