Home2 Suites by HIlton Cartersville

Hotel seemed nice when we walked in. Hotel was quiet, despite being sold out. Went for breakfast in the morning. No juice, milk machine not working. Another guest went to the front desk where clerk gave him bottled water. There was instant oatmeal, but no spoons. 2 waffle makers, but no batter to make waffles. I asked the attendant for batter, and she walked away. The other guest again went to the front desk, and the clerk found the attendant to get batter. There were 2 slices of wrapped bread available with a toaster. There as also a premade sandwich—English muffin with an egg. Nearly broke a tooth on the English muffin and spit it out. We attempted to get a reservation at a different hotel, but there was a sports conference in town, and nothing was available. We were stuck at this place. On our second day, we ate at McDonald’s next-door. On the third morning, we tried again. Again, there was no juice. We asked the attendant again, and she snapped back, “it’s on back order. The regional manager is supposed to order it and she hasn’t done it.“ I suggested that they go next-door to the convenience store to buy orange juice for the guests, and she said, “take it up with the regional manager.“ We were told that the manager would be coming in at 9 AM on Monday morning. At 10:15 when we were checking out, there was no manager. The desk clerk explained, “we don’t have a general manager because we’re undergoing renovations. We do have a regional manager – – she was supposed to be here today, but might not be here till Wednesday. Don’t worry. I’ll have her call you later today.” I’m writing this on Wednesday night, and I clearly have not heard from the manager. We have complained to corporate, but they asked us to let the manager handle it. Nobody cares – – not the Front desk, clerk, the breakfast, attendant, the manager, or even corporate. It’s not the hotel that needs the renovation, it’s the staff’s attitude. I expected better from Hilton. Our teammates were staying at the Hilton express suites at the next exit. They love their hotel, stay, and their breakfast. It was also less expensive. I wish we did the same.

Room smell gross, stunk of mold and we found bugs in multiple areas of the room. Staff was indifferent. We couldn't change rooms or cancel our reservation because every hotel was sold out. Breakfast didn't have water and the juice machine was broken. Worst Homes 2 Suites we've stayed at. For the money I spent I could have got 2 rooms at another hotel with better service. I can't believe this is associated with Hilton. The Manager couldnt be bothered because it was a weekend, and I never received an email or got a call. Do better or get fired!

I am currently at this hotel. Checked in last night at 10 PM. Went to sleep around midnight, when my wife noted that the sheets felt funny. She pulled off the covers, found stains on the sheet, fingernails, and hair (photos below). Called the front desk. Obviously, housekeeping, was done for the day. She told us we were free to come down to get clean sheets. The night desk manager was helpful, gave us a stack of sheets, but was unsure which size she was giving us. Unfortunately, it took two more trips to get proper size sheets, but there was no mattress pad. Finally got back to bed at 1:30 AM. I was walking through our room in my bare feet. My feet felt funny, so I looked, and they were covered in dirt and grime (photos below). I spoke with the front desk manager this morning. She told me that she already told housekeeping to come to our room. I asked her if any adjustment can be made for my inconvenience. She answered, “it depends on how you made the reservation.” I told her that I made the reservation through the website as I am a HHonors Gold member. She told me that, since I made a government rate reservation, it could not have been made on the Hilton‘s website, and I was lying. I was not considered an HHonors member, and that I would not receive points for this reservation, nor would she add any complementary points for my inconvenience. Additionally, since I already had a low rate, she would not adjust it. When I told her, this was not true, as I’ve booked similar rates many times before, I was rudely told, “Don’t tell me that. I’ve been here a long time.“ She gave me a corporate email address to contact management. Then, we walked over to the complimentary “breakfast.” Asked for juice. Breakfast attendant walked away. When she came back, another guest asked for juice. The attendant walked into a back room, and from the back room yelled out, “It’s on backorder.“. There was a milk dispenser with an “out of order” sign on it. There were 2 waffle irons, but an empty waffle batter carafe (see photos). Another guest asked for waffle batter, and again, the attendant walked away. They did have a premade egg McMuffin type sandwich, which was basically inedible. My wife ate instant oatmeal, but they had no spoons available, so she did her best to eat it with a fork.. We went back to our room. Housekeeping has not yet been in the room, despite the front desk manager telling us, they were told to come right up. We found housekeeping in the hallway and spoke with her. She had not been told about our issue – – the front desk manager had lied to us. The housekeeper came in and changed the sheets. It is Saturday morning, and I’m stuck in this rathole for two more days, as we’ve called six other hotels that are sold out. The other guest, that we met at breakfast, stated that they had bugs in their bed, and also could not find another available local hotel. Disgusting and dirty hotel, with rude staff

The motel looks brand new. Our first stay and found it very clean and accommodating. The front desk member, all, were very nice. The young man doing the lobby cleaning was very hard working. Our room was very comfortable. If I had to lower the score, it would be the free breakfast. It was sufficient but I’ve had better.

Do not stay at this hotel!! Breakfast is crap. Burnt omelettes. I mean how do you burn pre-made omelettes. No pancakes. None!! The whole time. No milk. I mean isn’t milk a breakfast staple?? Restrooms were out of order the entire stay. Rooms were never serviced. Ran out of shampoo. Staff was non-responsive to noise at all hours of the night. Key card system was down. Lol. I mean come on Hilton. Your key card. Thankfully I had the app. Worst experience ever in a Hilton. May just stick to Marriott. I’m sure Paris’ rooms are nice. Pool was abysmal. Even created a security breach by propping doors open in the pool area just to vent it. It was bad!!!

This was my first stay at any Home2 Suites. Good price. The suite was great. Modern, up-to-date, clean and comfortable. One could easily enjoy an extended stay. My only complaint, and I told the front desk clerk about it, is that you cannot control the thermostat in your room. It is set at 70 degrees and stays there and you can't even turn the LOUD fan off. The front desk clerk said it was to control the air flow. And for that reason I won't go back. It was too cold and noisy for me. I slept very little.

Staying at Home2Suites for work. Checked in on Sunday. Check in was easy and the staff was polite and helpful recommending dining and shopping in the area. The room which was an accessible suite was absolutely beautiful. Well appointed with full size refrigerator, microwave, dishwasher, small table for eating or great to play games on. Two big flatscreen TVs, king size bed and giant bathroom with walk in shower or wheelchair accessible. The room was very clean and was cleaned daily. The breakfast which comes with the room is better than the typical hotel breakfast. This one is hot, fresh and many options: omelets, egg sandwiches, hard boiled eggs, waffles and oatmeal with all the toppings including fresh seasonal fruit. The staff is engaging and so friendly. Special shout out to Paula at the front desk who is the epitome of a southern sweetheart. She is kind, friendly and very helpful. After a long day in Atlanta traffic; she is the perfect southern welcome into the hotel. Best overall hotel experience in a long time. I will be back and can’t recommend enough. Enjoy!

My family and I stayed here on our way home after a vacation to Florida. We intentionally chose this (more expensive) hotel after a very pleasant stay at a Home2 suites in Lake City, Florida. Our room smelled very strongly of urine, the bathroom was dirty, and there was a large cockroach crawling around in it. It was 11:30 at night when the cockroach was discovered and we had 12 hours of driving ahead of us, so we stayed. Between the smell and the concern about bugs, it was not a pleasant night’s sleep. I have tried twice to contact the manager about my experience, with no response. I would think twice about choosing another Home2 Suites in the future, and definitely would not choose this one.