Home2 Suites by HIlton Cartersville

Extremely Disappointing Stay – Poor Management and Unacceptable Conditions We stayed at this hotel for five nights this summer, fully aware that it regularly hosts large groups, particularly sports teams attending events at LakePoint. Given that, I expected the hotel to be prepared for high occupancy. Unfortunately, that was not the case. The breakfast area was consistently understocked, with food items rarely replenished—regardless of when we went down in the morning. Our room was cleaned only once during our entire stay, and we were offered clean towels just one time. Basic housekeeping and hygiene were clearly not a priority. Numerous guests complained to the front desk about mold, bugs, and poor room conditions. The manager’s response—or lack thereof—was dismissive and apathetic. This hotel functions more like an extended stay property, and many guests were eating fast food regularly. With rooms not being cleaned, piles of trash and used, damp towels were left in the hallways for hours, sometimes nearly a full day, before being removed. The overall atmosphere felt dirty and neglected. We've stayed at other locations under this hotel brand and never had an issue. This property, however, is clearly suffering from poor management and a lack of basic hospitality standards. I cannot recommend staying here until significant improvements are made.

Great hotel for large family Fantastic hotel, very nice kitchen and bathroom.sofabed and footstool is great!

Rooms were clean uncomfortable bed, air conditioner didn’t work during the night - too hot in the room, breakfast was pitiful, not enough food or staff to cook it. No manager on duty at 730 am. We will not go back.

STAY AWAY FROM THIS HOTEL! Check-in was a nightmare. Rates were supposed to be AARP rates, but varied by more than $100 each night. Checked out early, but was charged for the night, after being told I would not be. Attempts to get it rectified were not responded to after multiple phone calls, emails, commmunications with Hilton Guest Services, and even the hotel management company. When attempting to call the hotel, someone would answer and then hang up.

Hotel has cockroaches and is very nasty. Mgmt unwilling to help. Floors dirty and hair in beds. Room smells musty and air conditioning hardly worked. Offered us a new room then sold it following day. Robert would never call us back. Hotel has gone way down.