Home2 Suites by HIlton Cartersville

Extremely Disappointing Stay – Poor Management and Unacceptable Conditions We stayed at this hotel for five nights this summer, fully aware that it regularly hosts large groups, particularly sports teams attending events at LakePoint. Given that, I expected the hotel to be prepared for high occupancy. Unfortunately, that was not the case. The breakfast area was consistently understocked, with food items rarely replenished—regardless of when we went down in the morning. Our room was cleaned only once during our entire stay, and we were offered clean towels just one time. Basic housekeeping and hygiene were clearly not a priority. Numerous guests complained to the front desk about mold, bugs, and poor room conditions. The manager’s response—or lack thereof—was dismissive and apathetic. This hotel functions more like an extended stay property, and many guests were eating fast food regularly. With rooms not being cleaned, piles of trash and used, damp towels were left in the hallways for hours, sometimes nearly a full day, before being removed. The overall atmosphere felt dirty and neglected. We've stayed at other locations under this hotel brand and never had an issue. This property, however, is clearly suffering from poor management and a lack of basic hospitality standards. I cannot recommend staying here until significant improvements are made.

I really enjoyed my stay

Elevator was not working properly it was difficult getting up and down the steps with a healing foot. I did not get the cheaper rate that others in my same party received for a basketball trip. Theirs was over $100'cheaper.

Just not the stabdards that i am used to with home2

Great hotel for large family Fantastic hotel, very nice kitchen and bathroom.sofabed and footstool is great!