Home2 Suites by HIlton Cartersville

Location: The property is conveniently situated near major highways, offering easy access for travelers. Multiple reviews highlight its pleasant and strategic location, which is a significant advantage for guests needing quick transportation.

Extremely Disappointing Stay – Poor Management and Unacceptable Conditions We stayed at this hotel for five nights this summer, fully aware that it regularly hosts large groups, particularly sports teams attending events at LakePoint. Given that, I expected the hotel to be prepared for high occupancy. Unfortunately, that was not the case. The breakfast area was consistently understocked, with food items rarely replenished—regardless of when we went down in the morning. Our room was cleaned only once during our entire stay, and we were offered clean towels just one time. Basic housekeeping and hygiene were clearly not a priority. Numerous guests complained to the front desk about mold, bugs, and poor room conditions. The manager’s response—or lack thereof—was dismissive and apathetic. This hotel functions more like an extended stay property, and many guests were eating fast food regularly. With rooms not being cleaned, piles of trash and used, damp towels were left in the hallways for hours, sometimes nearly a full day, before being removed. The overall atmosphere felt dirty and neglected. We've stayed at other locations under this hotel brand and never had an issue. This property, however, is clearly suffering from poor management and a lack of basic hospitality standards. I cannot recommend staying here until significant improvements are made.

Rooms were clean uncomfortable bed, air conditioner didn’t work during the night - too hot in the room, breakfast was pitiful, not enough food or staff to cook it. No manager on duty at 730 am. We will not go back.