Guest User
April 8, 2024
1. If there is no sea view room at check-in, the hotel will downgrade it to a normal room;
2. For room type downgrade, the hotel claims that it will compensate with free breakfast. But our reservation itself already included breakfast;
3. When checking in at night, the receptionist did not speak English and his communication skills were almost zero;
4. There is a lot of room for improvement in details, and health issues need further attention;
5. Ctrip has excellent customer service and helps solve problems in a timely manner.
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