Nacar Hotel Cartagena, Curio Collection by Hilton

The experience at this hotel was awful. The water was out the entire duration of my stay and the hotel management did not seem to care. There was no hot water and no water pressure in the showers. The hotel manager, Jose Labrador, assured me that I would be getting a refund but instead he has strung me along for over 2 months and has now stopped responding to my emails. Extremely unprofessional. Avoid this place at all costs and stay somewhere where hotel management actually cares.

Great location, close to everything. Nice roof top. Bed was very comfortable. Sofa bed upholstery could have used a deep cleaning (fabric all white) Front desk staff could have been more friendly.

AVOID THIS HOTEL!!! 3 ½ Days without hot water…and they’re not sorry. There are few kind words I can use to describe our stay at the Nacar Hotel in Cartagena, Columbia. Yes, it is convenient to the Old City but after that… We stayed 5 days at The Nacar in January of 2025. On arrival, we were not put into scheduled room but instead put their “Suites” which actually is not a suite at all, just a plain room. They’re not even in the same building nor on the same street but 2/3rds of a block away from the main hotel. Want to have breakfast or use the pool, gotta hike around the block. No other rooms available…and they’re not sorry. Promised to be moved into our booked room as soon as they could do so. The room was dirty, dark, and stuffy. The toilet paper holder was broken. The shower door handle and the handheld head (I have pictures to prove these issues) were broken but guess what, NO PROBLEM because you have NO HOT WATER ANYWAY!!! Yes, they knew this before they put us in the room but they were “working on fixing it.” Ok, we can handle one night of that but…the next morning, no problem, it will be fixed when you come back from your breakfast, no…after your day trip. No…after dinner. No…tomorrow. And on and on and on. After a while, you realize, the management of The Nacar would lie to their mothers to avoid just saying, we do not know when it will be fixed. Tried moving rooms in the hotel-none available. Tried getting moved to another hotel…none had rooms nearby. Call Hilton Honors and asked to help. Cannot assist you until you have checked out. Check out early-the hotel does not promise to give you your money back. And to make it worse, for most of the 3rd day, we had not water since the “plumbers”-Moe, Larry, and Curly??? turned it off to work on the pipes but then left for the day. Asked for at least bottled water to use for cleaning and brushing teeth, that would be 6 dollars a bottle-you cannot make this stuff up! I met with the management numerous times. Mr. Jose Labrador and his staff did not care, had no sympathy, and no answers. Lots of “promises” but those were of course never fulfilled. Only when I threatened to stand in the middle of the lobby and demand they do something loudly did they seem worried. On the 4th day, they moved us to the main building. An “upgraded room” but “they were not going to charge us for the upgrade.” Never did a shower feel so good after 3.5 days of sweat, salt water, sunscreen. Mr. Labrador agreed something should be done because of our inconvenience. How about 30,000 Hilton Points??? Really??? How about half off for 2 days? He delayed and delayed making a true offer until the moment we were checking out. Got him move a bit-50% off the stay but I thought it should have been 75% since that’s the percent of the time of our stay without hot water. He would not move. So, you are stuck. Stay and negotiate more and miss your flight or take it and get out of this hellhole. During and afterw

We ran into some problems that was a bit annoying. Electricity was out for almost an entire day, which meant no water, no ac, and no wifi. When the power returned there was an issue with the water getting hot and flushing the toilets.

I went to visit Cartagena with my daughter, This was our second time visiting this hotel and we loved it! Excellent location, safe and fun in the old city. Great dining and plenty of walking to be done. Cartagena is beautiful specially at night. The people who works at the hotel are extremely nice and helpful. Our housekeepers were super attentive and kept our room spotless. It was great. I love their breakfast! It’s sooo good! Fresh fruit and yummy local foods. Try Carimañolas, my favorite.