Hotel Boutique Bovedas de Santa Clara by Accor

This hotel is very focused on their guest and everything that they need to make things perfect. I got to the hotel after being up for 48 hours at 10 o’clock and they let me check in by 11 AM..Cristian was so helpful and I was very grateful to him. It’s a wonderful area. This is the third place I’ve been in Cartagena and I love it. Customer service is incredible and room service is great and there’s a beautiful restaurant associated with it and it’s just a great area.. all the staff have incredible!❤️❤️❤️❤️❤️

Summary: this property has clearly seen better days, but remains a comfortable stay in a great location from which to explore Cartagena I liked: Location - we enjoyed the location inside the historic walled city. The city walls are literally outside the front door of the hotel, making for easy exploration. Everything else we wanted to see was within walking distance, including multiple restaurants. Staff - the best thing about the property is its staff. Everyone we had contact with from the front desk to the security staff were friendly and helpful. The highlights being Juan and Luis who spoke a high standard of English and made an extra effort to look after us. Room for improvement: Room - it appeared there has been a lack of maintenance here as basic, easy to fix things were broken in the room. The door stop was broken, the toilet seat was cracked and broken, the bathroom door lock didn't work, we had no hot water in the shower or bathroom sink during our stay - but oddly the kitchen sink was fine. Noise - our 'deluxe room, view of Caribbean Sea' overlooked Carrera 2 and our sleep was disturbed each night. A garbage truck comes around 2am and also there is a lot of noise audible from other guests in the hallway. We were woken up by other guests coming back to their rooms in the early hours of the morning and screaming in the hallway. Conclusion: I have no plans to return to Cartagena, but if I did I wouldn't stay here. I felt this property was overpriced for the quality of room you receive. I can understand why Accor removed the Sofitel branding from this property, as it's barely Mecure standard in its current state.