Guest User
May 10, 2025
A complete disappointment! They gave me a room on the far side of the hotel and what's worse, it wasn't the type of room I had booked with my travel agency. I complained at reception and they gave me the one I was looking for, everything was fine, and suddenly I opened the bathroom and oh surprise, it was flooding with a horrible pipe from the ceiling! And the worst of all is that no matter how many times I called reception, they didn't come to fix it and they couldn't change my room because that part of the hotel was full!! What should I do? Solution? Accept what the hotel gave me, return to the first room the first night, a disgrace!!
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