Guest User
January 14, 2023
Our worst experience from our trip to Colombia & Peru. Terrible old room, windows cant be fully closed, there is a massive crossroad right below this hotel where cars are driving in all directions all day and night long and these local drivers uses the horn to warn, greet, change direction, and at any given occasion all you can hear is only honk. Not a place for rest, only for deaf maybe. Second, we paid first 50€ to *********** for reservations and then this hotel asked to pay the rest price of additional 100€ at the reception in advance, for all three nights. We left immediately after first night and requested refund, they said when we were leaving that refund will be in a week because someone was taking vacation, then we sent many emails and made few phone calls and still haven’t received a single euro back. These are thieves and liars, should not be in a business of hospitality anymore. Funny point: they even ask for our passports, bank details and requested proof of payment and where to send the refund, but guess what, they never do it.