Pao Pao Hotel Islas del Rosario

De verdad quería que me gustara este lugar, pero honestamente estoy súper decepcionada. Entiendo que no siempre se puede controlar a los pájaros, pero la cantidad de excremento, plumas y suciedad acumulada por todo el lugar deja claro que no lo han limpiado en mucho tiempo. La piscina también estaba sucia, lo que solo sumó al asco general. Entiendo que pueden pasar cosas, pero la limpieza es lo más básico en hospitalidad y, lamentablemente, aquí brillaba por su ausencia. Tampoco hay una ducha exterior para enjuagarse después de la playa, lo que solo hace que todo sea más incómodo. Y para colmo, el personal ni parecía interesado en ayudar ni en mantener el lugar. Por los precios que cobran, los huéspedes merecen un espacio mucho más limpio y acogedor. I really wanted to like this place, but I’m honestly super disappointed. I understand that birds can’t always be controlled, but the amount of bird droppings, feathers, and buildup around the property makes it clear this hasn’t been cleaned in a long time. The pool was also dirty, which just added to the overall ick. I get that things happen, but cleanliness is basic hospitality and unfortunately, it just wasn’t there. There’s no outdoor shower to rinse off after the beach, which just adds to the mess. On top of that, the staff didn’t seem interested in helping or maintaining the space. For what you’re charging, guests deserve a much cleaner and more welcoming experience.

Nos hospedamos 2 noches en el hotel y fue todo espectacular! El personal fue muy amable y super atento para todo lo que necesitamos. La habitación con la vista al mar fue una gran elección! La verdad que desde que llegamos nos sentimos muy cómodos y pudimos disfrutar de una increíble playa. Al quedarnos a dormir vimos un atardecer hermoso, que seguro no nos vamos a olvidar! Gracias a todo el personal por su amabilidad! El hotel tiene la combinación perfecta de playa, comodidades y comida riquísima para hacer que la estadía sea única.

Although the place is very nice and the service was good, the experience was terrible. We booked a day pass directly with the hotel, used the chat to coordinate and pay, everything was very expeditious. The instructions were to be at the La Bodeguita dock between 7:20 and 8:20 hrs. We arrived at around 7:45 hrs and at the gate we were assigned to, there was a long line that was moving very slowly. After lining up and entering the dock at around 8:15 hrs, they told us that the boat would be leaving. It left at 9:40 hrs and in between they only gave excuses, that they were settling in, that they were already coming, etc. The trip lasts 1 hour and the return is at 15 hrs, so we asked for a refund since we would arrive at approximately 10:40. We contacted the hotel via chat, the same one where we bought the passes as soon as we had the problem. Well, nobody wanted to take responsibility and they just told us to go directly to the hotel, so we decided to go up at the risk of no one answering later. We arrived at about 11 am, the place was very nice, welcome cocktail, they gave us the sun loungers that we paid for (extra for the first row) and they gave us the lunch tickets and it was between 12:30 and 13:30 hrs. At 12:30 hrs we were in the dining room, they took our tickets and they said the dishes were coming... 13:10 hrs the dishes arrived... At 14:30 they asked to get out of the water, pay the bill and get ready. The departure was punctually at 15 hrs. Back in Cartagena, we are still waiting for them to answer the chat...