Hotel Summer Frente Al Mar

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

nice hotel. clean. very good position. only what isn’t so good is that personal doesn’t speak english enough. what the best is people. all workers are so pleasant, honest, friendly, calm, ready to help. for everyone who wants calm environment, next to the sea, and town to go from time to time, this hotel is solution. my recommendation in ratio of payment and services. zeljko

This is a well managed hotel. The facilities are modern. The hotel is ideal if you have a car, or will move by taxi or Ub... since Cartagena's Transcaribe Public Transit does not reach "La Boquilla" area. The beach is across a highway overpass. The breakfast is on the light side (there is no breakfast buffet) but reasonable in calories and well cooked. I loved the corn dough empanadas filled with meat, I had never tried them before and they were a treat. You can also have a two eggs omelette with coffee or two eggs any style. I praise the personnel at this hotel, and the vigilance of management. The beach across the highway is not for instagram, but that is one of the cleaner strips within the city of Cartagena.