Aire de Olive

Location: The hotel boasts a prime beachfront location, frequently praised by guests for its beautiful views and easy access to the beach.

Beautiful hotel on the isla verde beach. Rooms are so beautiful I had to take a picture! The view from the hotel room was also amazing. The staff are accommodating and the valet service was great. It was $20 a night to keep our car at the hotel and they gave us a link to request the car 5-10 minutes before we came down to the lobby. Staff are available on beach for towels and chairs free of service. The pool was also gorgeous. Excellent hotel. Thank you for making our stay memorable. - Lauren & John

Please beware. Hotel is nice: Rooms look even better in person. However the service is inconsistent and there is a great need for improvement. Check In: We arrived at 11pm. The front desk did not greet us right away there was a young girl who differed to another worker who came out the back because she was scrolling on her phone. A decently bad representation for the first initial interaction on property. They did offer welcome drinks as a nice touch. Valet: Valet is only nice if you perpetually tip them on a daily basis. You Order your car using a link sent to your phone. Which does not always work out the best. I have received my car 10-20 mins prior to my need to leave the property just to wait another 10-20 mins post request. I’ve witnessed non hotel guest receive their cars prior to me due to the valet being familiar with the (yoga/pilates class guests) I tipped some employees on the last night but the service slowly got worse over time. When I arrived the first night the valet were quick to opened my doors and help me with my bags. Upon checkout the staff didn’t open my door or help with bags. Also the valet forgot to leave the keys in the car. I drove 20 mins away, when I noticed, I immediately called the hotel to be told by the valet team that I had misplaced the key and to call a lock smith. I assured them that the key was with them. Valet told me that they were certain the keys were in the care more than2 times. On my 3rd call back to the hotel and looking through the car they informed me that they did in fact have my key. It took the valet staff them 2.5 hours to drive my key back to me, blamed it on traffic. The valet service was extremely bad, I would’ve preferred to park myself on the property. The valet service did not feel like a premium experience at all. Awwa (pool side Restaurant): Had a bad experience here as well. The waitress asked if I wanted food and promptly provided a menu. She left for 30 mins and returned to ask if I wanted anything. As soon as I began to order she looked down at her watch and said actually the kitchen had just closed. Which left me puzzled. She gave me an alternative menu from the full service restaurant. I asked her to give me some time to review the new menu and she walked away to take some orders from yoga/pilate guests, who are not hotel guest. After I reviewed the menu, the waitress never returned. I ended up leaving after waiting another 30 mins. I ended up making reservations off property instead. Overall the hotel is nice. I do think that if you use the services offered you will experience a mix bag of experiences. It is obvious some employees care much more about the guest experience than others. You will catch most of the hotel employees who do not care about the job that much typically scrolling on their phone or texting.