Truro
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Carnon Downs
Truro
Old Carnon Hill, Carnon Downs, Cornwall, TR3 6JZ, United Kingdom
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Amenities
ParkingFree
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Property Description
Explore the wilds of south west Cornwall with Premier Inn Hotel Truro. You're in prime position for cliff-top walks and beautiful beaches, as well as the shops, nightlife and culture of historic Truro. Get green fingers at Trelissick or Glendurgan Gardens. Head north and catch some waves at Newquay, or south to the shops and bars of Falmouth. Settle down for a show at Hall for Cornwall. However you spend your day, you'll find our tasty restaurant and extra-comfy beds ready and waiting when you return.
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7.0/10
Cleanliness7.0
Amenities7.0
Location7.0
Service7.0
All 40 Reviews
Surroundings
Airport: Cornwall Airport
(36.0 km)
Train: Newquay
(28.7 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
Twin Room
Non-smoking
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2
Accessible Double Room
Non-smoking
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2
Single
Non-smoking
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2
Double Room
Non-smoking
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Guest Reviews
7/10
40 reviews
Verified Reviews- Cleanliness7
- Amenities7
- Location7
- Service7
Average for similar properties in Carnon Downs
AI Summary
Located centrally in Cornwall, near Falmouth and Truro, ideal for exploration. Guests praised the varied, delicious breakfast and comfortable, clean rooms. The friendly staff ensured a welcoming atmosphere during their stay.
Guest User
May 20, 2025
I've never stayed in such a poor depressing room in any of my frequent travels. This is the 1st time I'd ever had a room with NO window but a small velux window open to all the elements so high not accessible without a pole to close it which wasn't available. The toilet only flushed when it chose to but there was an arm chair which all other reviews raved about . Location isn't the best as nowhere near Truro. This premier inn is not a good advert if this is all they have to offer . Definitely NOT one to visit
Guest User
May 17, 2025
Overall a great hotel. Room clean and quite cool despite the weather. Kelly and Tracy from reception were lovely and helpfully answered all my questions about local food places and options for the attached Beefeater. A brilliant end to a long work day!
Guest User
May 14, 2025
On arrival I was not asked if I was ok with stairs/carrying suitcase, but assigned a first floor room, nor informed about the meal deal.I am over retirement age! The room was clean and tidy. However, the towel rail had previously broken and only part was left attached to the wall. Therefore, nowhere to hang wet towels. The toilet seat was loose and the basin tap had to be left running for several minutes to obtain warm water but then only at a “dribble” rate. I ate in the restaurant. It was there that the meal deal was explained. On the Wednesday, I asked the receptionist to book a table for 6.30 pm the following evening (Thursday) with breakfast at 8.30am on the Friday. In stead of logging into the computer, she wrote my name and requested booking on a piece of paper. The following morning, the same receptionist was on duty. I re-iterated my meal deal booking and once again she noted all the details on a piece of paper. I was not informed about payment. On arrival for my evening meal, I was told there was no booking and the restaurant was full. I could eat in the bar and order from there! I queued up, placed my order and advised subject to the meal deal. After 5-10 mins, the barman came over to my table and advised I was not eligible for meal deal as I had not paid - very embarassing! I explained what had occurred and was advised to go back to Hotel receptionist to resolve. I have to say this receptionist was extremely pleasant and apologetic, and situation resolved. Although work being undertaken at the premises, it did not affect my stay, but parking was at a premium. The Hotel itself is very tired looking both inside and out. This is the worst Premier Inn I have stayed in. A shame as convenient for all usual Cornish sights.
Guest User
May 8, 2025
I've previously stayed with Premier Inn and always had a great experience. This was the exception - not terrible but not what I was expecting ! The site is very tired and in need of a refurb - looking generally tatty and worn. The staff are exceptionally helpful and cheerful which was lovely and makes a big difference. Lets hope that the owners decide to give this site the refurb it is in desperate need of so that we can book this site again in 12 months when we are due to visit the area again?
Guest User
May 8, 2025
Overall disappointing experience. Rooms are very tired and our particular room had a problem with a smell of damp with cold bedsheets. On occasion room not cleaned despite requesting. I feel pragmatic thoughts were not given to a family with small children e.g. being placed at the end of a long corridor with stairs made it difficult to come in and out of the premises with small children. Family room misleading - just a standard room with extra beds crammed in making it difficult to to actually use the room. Parking spaces are limited despite overflow parking - again difficult with small children. Unsafe to park away from building up a hill and navigate them across the car park roads to the hotel. Staff were, however, polite and helpful.
Guest User
May 7, 2025
Bed was comfortable however standards have really dropped at Premier Inn,they wanted to charge an extra £15 to book in half an hour early, car parking very restricted because of builders vans (which should have been in overflow car park). We had to ask to have the room cleaned, all in all a very disappointing experience where they used to be very good.
Guest User
May 7, 2025
Good size clean quiet room. The staff were welcoming and knowledgeable and informed us of the meal deal which we took. The food was good standard The hotel is being updated but this work did not spoilt our stay the car parking needs to be extended as well
Guest User
May 3, 2025
Great service and very friendly staff on reception. Nothing was too much trouble. For a budget hotel the room was well equipped and the bed was comfortable. Do not let the fact that this hotel is currently being refurbished put you off, it will not disturb you.
Services & Amenities
Most Popular Amenities
Parking
Free
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Parking
Parking
Free
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Paying at the Hotel
Property Description
- Opened: 2018
- Number of Rooms: 86
Explore the wilds of south west Cornwall with Premier Inn Hotel Truro. You're in prime position for cliff-top walks and beautiful beaches, as well as the shops, nightlife and culture of historic Truro. Get green fingers at Trelissick or Glendurgan Gardens. Head north and catch some waves at Newquay, or south to the shops and bars of Falmouth. Settle down for a show at Hall for Cornwall. However you spend your day, you'll find our tasty restaurant and extra-comfy beds ready and waiting when you return.