Latest Reviews for Carmel Hotels

Holiday Inn Indianapolis Carmel
4.1/594 Reviews
Let's start with the positives: Jason, the hotel manager, was efficient and effective in resolving an issue regarding room rate and extending our reservation. We were staying within a group block for a baseball team. This gentleman understands exceptional customer service. The included breakfast and servers were very good. Though the breakfast was the same everyday, it did offer several hot options: eggs, sausage, and breakfast potatoes. The severs went above and beyond -- please be sure to tip them appropriately. Plenty of parking available around hotel and within 10 minutes of plenty of fun restaurants, though hotel itself is in a business park area. Now for the negatives: Rooms are in need of updating. Carpet was dingy and sticky in places. Most of our group wore flip flops around their rooms. Besides Jason (and one other lovely female front desk agent), most other hotel staff here were very subpar and not willing to work with guests. I have read other negative reviews regarding Damion, and I would have to agree (I believe he is the sales manager). He and other front desk staff were not helpful or accommodating in any regard. They probably should not be in the hospitality industry. So if you need hotel with good customer service either ask for Jason or avoid staying here.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.