Carriage House Inn

The hotel offers a delicious, varied breakfast delivered to rooms. Guests praise the attentive, friendly service. They appreciate the clean, comfortable rooms and convenient location in the heart of Carmel.

We booked two nights at Carriage Inn but had to check out after the first night. The room next to us had someone extremely drunk, shouting and making noise for hours. We were up most of the night and had to knock on their door ourselves. The walls are really thin, so noise travels easily. The front desk was closed overnight, and no one told us there was an emergency number we could call. In the morning, we let staff know we were leaving early because we couldn’t sleep and didn’t feel comfortable staying. The manager wasn’t there, but we were told she’d follow up about a possible refund. We also asked to switch rooms but were told there were none available. At that point, we had only been charged for the first night, and there was no mention that we’d still be charged for the second. So we were really surprised to see a charge for the second night show up later—even though we didn’t stay. Honestly, we think it would’ve been fair to get a partial refund for the first night, too, given how bad it was. But we didn’t push for that. We just didn’t expect to be charged for a night we didn’t stay, after leaving because the hotel couldn’t resolve the issue. Really disappointing experience, and not how we expected things to be handled!