Hyatt Vacation Club at Highlands Inn

A run-down resort hotel. I drove past it on California Highway 1. I didn't listen to the comments and booked it for nearly 4,000 dollars. The view was OK. The loft was two floors high and too old. This was not the fatal flaw. The staff was too careless (for example). Figure 5: There are two shampoos hanging in the shower room, but no shower gel. This is the first time in my life that the front desk opened a room where guests were staying. After having a limited dinner of fries and hamburgers in the building where we checked in (such a large resort has only one restaurant that caters to all dining needs), we walked in the dark to the building where we were staying, climbed the stairs and opened the door. There were used drinks on the table in the living room, and the bed was messy. I was shocked. You have to know that this is a country where you can carry guns. If there was someone in the room, we would be considered trespassing and we could defend ourselves. I immediately called the front desk and told them that they had given the wrong room card and that a new one would be sent. The waiter drove an electric car to deliver the room card and asked three questions (Why was the wrong room card sent? Where is our car? Where is our luggage? He answered all three "I don't know" and left without even taking the wrong room card back.) My husband got angry and ran to the front desk with my son to argue. After negotiations, they said they had asked the manager to waive half a day's room fee. Because my son was young and this was the first time I encountered this kind of problem, I didn't leave the name, title and phone number of the person who made the promise. When I checked out the next morning, a different staff member said that the previous shift had not taken over and didn't know about the matter. After another round of tug-of-war, they said they could give us a free breakfast, and we accepted it based on the principle of not affecting our holiday mood. This free a la carte breakfast tasted much better than the buffet breakfast in the previous few days.

The hotel has a great location and beautiful views facing the Pacific Ocean. It's a first-class resort with two floors. The view from the second floor is shown in Figure 3. However, the sofa bed cannot be opened, making it difficult for older children to fall asleep.