Alila Marea Beach Resort Encinitas

This place is an absolute disgrace to the Hyatt brand. I stayed at Alila Marea expecting a luxury resort — instead, I got a flooded bathroom, filthy conditions, and rude staff who lie straight to your face. Our shower kept flooding the entire bathroom floor. I reported it multiple times, and every single time they said, “We’ll send someone right up.” No one came. When “engineering” finally did show up days later, they walked all over the soaked towels, tracked dirt through the bathroom, and then left without fixing a thing. They didn’t even bother to clean up after themselves. Management promised to refund the Hyatt points I used to book this nightmare stay. That was weeks ago. I’ve now had to call EIGHT separate times, and still haven’t been refunded the full amount. Every time I call, I get a different excuse and more empty promises. Cadene was unbelievably rude — told me the refund would be processed and then just never did it. That was already the fifth time they failed to follow through. When I finally spoke with Matt, instead of apologizing, he told me the refund “shouldn’t have been issued” and acted like I was the problem. He said he’d “take care of the remaining 10k points” but was just as condescending and dismissive as the rest of the staff. This hotel is a joke. Zero accountability, zero professionalism, and absolutely no respect for guests. Don’t waste your money or your points here — there are plenty of real luxury properties in the area that actually care about their guests. Alila Marea is the definition of fake luxury — looks nice on the outside, but behind the scenes it’s pure chaos, incompetence, and attitude.

Good location & service. Facility is small/cramped and doesn’t justify very high price. Need more creative activity options from resort since it is so small.

We were there for a wedding. Nice resort but views of construction below was disappointing. Valet parking (no self parking) is expensive, $60 overnight. Resort fee of $55. Staff is very helpful and friendly. Their check-in is 4:00 pm and I requested early check-in to get ready for a wedding at 2:00 pm. Did not get the early check-in. Billing was wrong. Got charged extra nights and charges that I didn’t make. This happened to a few of us who stayed there for the wedding. Overall, it is a beautiful hotel in a great location but be prepared for the high price of the rooms.