Latest Reviews for Carlsbad Hotels

Four Seasons Residence Club San Diego, Aviara (Residence Rental)
4.7/558 Reviews
My husband and I have been owners at Aviara for 22 years and our family always looks forward to spending time at this facility. This year there was a clear decline in service. During our week stay, we had to call housekeeping every single day to request more of the standard items- towels, shampoo, kitchen or washing soaps. Things like Kleenex or paper towels were never replaced when they ran out. Though all the staff was pleasant, there was absolutely no follow through with actions. I had mentioned three times- pre-check-in, at check-in and at checkout that it was my daughter’s birthday and she had had a very hard year. I requested balloons or such to celebrate, but nothing was done until we were literally departing and then only because I mentioned it to the manager. I know this is not standard procedure for a Four Seasons. Many activities were not operating yet and that was a disappointment. There was no kids club, and except for one Saturday activity there was nothing scheduled for children. When our children were young, there was so much activity available and that is not the case. This was not a typical Four Seasons experience and we were all disappointed that it didn’t live up to our pre-Covid experiences.

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