Days Inn Hotels in Carlsbad

How should I evaluate it? The front desk service is still very good, because my family had a wounded man with a broken leg and crutches. I specially arranged the first floor and showed me first. But when I entered the hall, the cleaner was mopping the floor and the floor was slippery. My patient fell again and was injured twice. The most important thing is that, for some reason, Ctrip sent a text message saying that we did not check in and deducted another time. I wonder if it's a Ctrip problem or a hotel problem? In short, the communication is not smooth. This is the second time that the check-in information cannot be checked for repeated deductions during this trip to the US Causes us a lot of trouble. I hope Ctrip will pay attention to it instead of blocking my comments