Carlisle Central

I am extremely disappointed with my stay at the Carlisle Premier Inn Hotel last month. Having travelled down from the Midlands for work, I arrived at 9pm, expecting the reliable and comfortable experience I’ve come to associate with Premier Inn. Unfortunately, this was by far the worst experience I’ve ever had at one of your hotels. Upon checking in, I walked through the corridor leading to my room, and the smell was appalling – it reeked like a gutter. To my dismay, my room was on the same floor. When I entered the room, it was freezing cold despite the bitterly cold temperature outside (-3°C). Shockingly, the window had been left open, and it took nearly two hours for the room to warm up after I closed it. The cleanliness of the room was another major letdown. The bed sheets were dirty, with visible stains and a hair on the pillow, making me doubt whether the linens had even been changed. This is completely unacceptable for any hotel, let alone one under the Premier Inn brand. To add to the frustration, the water pressure in the bathroom tap was abysmal, making it inconvenient to use. In the morning, I reported these issues to the receptionist as I was leaving in a rush for work. Unfortunately, her lack of interest was astonishing – she acted as though this was expected, which only added to my disappointment. I have images and videos documenting all of these issues, and this was truly the worst Premier Inn experience I have ever had. As someone who has stayed at numerous Premier Inns across the UK, I have always trusted the brand to deliver quality, but this stay has completely shattered that trust. I hope this review serves as a wake-up call to address the issues at this location. The state of the rooms, cleanliness, and customer service need urgent attention. I am deeply dissatisfied and expected much better from Premier Inn. Rating: 1/5

My visit was a total shambles. First they couldn’t find my booking. When they did find it the computer system was down so they couldn’t give me a key to the room so I was given a master key and asked to bring it back once in the room. This didn’t work so after a long day at work and back and to reception I finally got in my room a half an hour later. I was told that if I left my room I would have to get reception to let me back in. Room and corridors were shabby. On site restaurant is terrible. Overall a complete shambles.

We used this hotel as a 1 night stop travelling up to Scotland. Suffice to say, im glad it was only one night. It just feels incredibly run down and tired. Uncomfortable nights sleep. Not pleasant in the slightest. The Greene King pub it is attached to follows the same overall theme of poor. All the staff across both the hotel and pub are lovely and friendly however, I cant fault them one bit.

As we have come to expect from Premier Inn, our room was clean and comfortable. The location of the hotel was convenient for exploring the centre of Carlisle and was not far off the Hadrian's Wall Path. We arrived early and were able to check-in paying the £10 premium (Useful to drop our luggage before exploring Carlisle). The lady on reception was very friendly, welcoming and helpful. Overall very good value.

Great place to stay for a night, very close to city centre, shops and pubs nearby, quiet, good parking, nice & clean room, good breakfast. Overall, very happy with our stay.

The rooms are spacious and very clean, the beds are comfortable, was made very welcome by all the staff would highly recommend staying here. The brewers fayre has a good choice of food and always hot and service very quick, and also breakfast was value for money and all staff were lovely.