Vivienne
October 5, 2022
Stressful stay in Carlisle
This guest house is now very dated and needs work to bring up to modern day standards.
Jimmy is a friendly relaxed character and the breakfast was very good.
However, this place does NOT take card payment. VERY unusual nowadays. Anita 'demanded' a cash deposit on my arrival which did not feel welcoming and it was fortunate I had any cash on me, having not been emailed or contacted by her to say cash ONLY was required.
Room was warm and bed clean and comfortable. Rest of the room could of done with a good deep clean. No soap or shower gel supplied.
Later in the day it turned out Anita had left voicemail on my phone saying FULL payment was required (I didn't get this communication until the following day) and even later still, KNOCKED on my door to say tell me where there was an ATM. I like to relax in a hotel/guest house room and felt this was an invasion of privacy. I got cash out the following day and paid for the 2 nights the following afternoon.
I do a lot of traveling and have NEVER found in the last few years, that card payment is NOT acceptable. Even more surprised when cash seems to be DEMANDED on arrival when no communication whatsoever has been made to inform guests of this.
Have stayed here before around 4 years ago when I don't remember all the negativity over payment, but won't be again. It's not worth the hassle nowadays.