Kevin Kondos

Location: Good beach proximity, scenic views from balconies, situated near Bocas del Toro, accessible to local markets and stores with a large apartment layout offering spacious sleeping areas and a comfortable living room.

It was very hard to open the patio and the shower door. There were few amenitiies such as face cloths or soap for the shower. Other things also.

We booked this place because we wanted a place we could hang out for kids naps and while my husband worked. It advertised a/c and family friendly with a nice beach. Our room was a 3 story walk up and the a/c was only in the bedrooms. The beach was about 5ft x 5ft and had dog poop on it. When we arrived in the condo, it was so hot you could barely breathe. The guy opened all the doors and windows but there was no breeze and the patio door had no screen. I have an 18month old who could climb the railing and it was way too dangerous. 10 minutes in one of the a/c units died. We went down to tell the office person and then went for a walk. The island is not a pleasant place to be. The walk to the store was literally filled with trash (not the hotel's fault) and the beaches were not nice. We returned after an afternoon out as my husband had a 5pm conference call. I had to leave island with the kids as there was nothing open and it was too hot. My husband had to use the a/c room for his zoom call. The guy came up at 5:30 to check the a/c (not sure why it took 3.5 hours to do so) and he reset a breaker. After returning to the island for bedtime and realizing that it was still pretty hot, there was no way we were going to be able to stay in the apartment due to safety issues with the fall off a balcony or a barely functioning a/c in one room. I asked if we could pay for the one night and get a refund for the rest of the days or if there was a safer option. After back and forth (they said they would look at the a/c the next day but that wasn't going to cool the main living area or solve the balcony) they said they would refund for the remaining nights if we checked out by 11. We left at 9am. This is all documented in the messages back and forth on the booking site and after two weeks I asked about the refund. They said they are not giving the refund now. We ran into people staying in the "lighthouse" and they said their a/c didn't work either. I've never actually dealt with someone this shady. Not sure if its the owner or a manager.