Home2 Suites by Hilton - Carbondale

As a Hilton Honors Diamond member I enjoy staying at different properties within Hilton's portfolio. I chose this place for a few reasons. I needed to do laundry at this point of my trip (and Home2 is known for its Spin2Cycle), and also it's the endpoint a rail line that I rode from Chicago and would go back the next morning. Everything ahead of the trip worked well.... the day before I checked-in over the app and chose my room. When I got there I went directly to my room and then downstairs to take care of my laundry. Although one of the two washers was not working, nobody else luckily was doing theirs at the same time. It was an easy process. The room itself was OK... plenty of space in a typical Home2 studio type accommodation. TV and climate control worked well. Bathroom had a lot of room as well. No issues with hot water. The negative issue here was the fact that I could not use the internet. It would not connect during my entire stay. This is 2025, and the ability to connect to the outside world is as important as say, providing me with electricity, running water, etc. I did text to the front desk about this, and was told that there was some sort of outage and that it extended beyond the hotel property, whatever that meant. The inability to use the internet when I needed it was a definite inconvenience to me, considering that I am riding on trains around the country where I don't expect it. Inside a hotel is my only way of doing the work I need to do on my laptop. Next morning I had to arise early to catch my train back to Chicago. I did appreciate the quick breakfast, although with the train leaving at 7:30 AM, it would have been nice to have breakfast available before 7 AM when I actually wanted to leave the property. But the food was adequate. A nice property, but it's time to come into the 21st century with what is an expected modern amenity.

Not again The shower floor was not cleaned. The room floor was like Walking across McDonalds greasy floor. The bed and side bed had horrible mattress- good sleeping was not an option. Super disappointing will not be staying there again.

Great place Would have preferred a 2-queen room but it was great. Right across from the train/bus station.

I was unable to make my trip to Carbondale due to illness which took me to the emergency room. We called and cancelled the reservation as soon as I knew we were not going to be able to go. There policy is unrefundable no matter what the circumstances. I am filling a claim with ******* to get my $612.00 back

Nice and conveniently located.

This was one of the best quick travel places that we have ever stayed. The staff was so nice. The breakfast was great. If we return to Carbondale, we will definitely return.