Castello di Spessa - Residenze d'Epoca

Deceptive and Discriminatory Experience I checked in on October 20, 2024, around 6 p.m., while the castle reception was still open. The couple ahead of me received a room in the castle with assistance from the doorman. However, when it was my turn, the receptionist handed me a map and directed me to a building several hundred meters away, which required driving to reach. I didn’t think much of it initially, but when I arrived, I found the room was in a completely different hotel – an old, subpar restaurant with a few rooms. This is not the castle experience I booked. The booking platform, hotel name, and descriptions clearly indicated a room in the castle, not a separate hotel. The noise from bugs made it impossible to sleep. I contacted the platform as the reception had closed, but the hotel insisted this was a “castle room” – a blatant lie. 1. The platform lists these as two distinct hotels. 2. The hotel's official website confirms these are separate properties with different names and standards. 3. I booked a week in advance, and if they were fully booked, I should have been informed to adjust or cancel my trip. This was the most disappointing hotel experience I’ve ever had – everything was different from what was advertised.

The hotel and the grounds around the property are absolutely beautiful!! Takes you back in time.

Ma che bellissima! It’s like to transcend into a different world, one of Royalty.

I liked the fun furniture. It does feel a bit dated, especially in the bathroom and hallway. It was a real struggle for my elderly parents to navigate the stairs. An elevator is a necessity for those with mobility issues. Breakfast wasn't spectacular. The grounds are lovely. Price was good.