Hotel Punta Tragara

The hotel provides exceptional service, spacious rooms with stunning views, and a quality breakfast with a bay view. Guests appreciate the cleanliness and convenient location near popular attractions.

Dear all, I am writing to share my experience during my stay at your hotel in June 2024, where I had booked a Master Deluxe Sea View room. Unfortunately, from the moment I arrived, I encountered several issues that greatly impacted my stay. First, the hotel staff was extremely impolite. Initially, I was given a dark and uninviting room, which felt like a cave. I had to request a room change to receive accommodations that matched the price I had paid. However, even in the second room, the cleanliness was below expectations. I even had to ask for the floor to be cleaned, as dust was visibly present. On the second evening, I requested a taxi from the reception staff. After spending 10 minutes providing the location details, I was told that no cars were available and that I should find my own transportation. This level of service was highly disappointing. Another situation that I have never encountered anywhere else in the world: during breakfast, we sat at a table, and an employee came over to tell us that the table was reserved. We had not been informed that a reservation was required for breakfast. When we explained this to her, she laughed in our faces and walked away. Moreover, the hotel itself feels outdated, and the overall service does not meet the expected standards. I did not feel welcomed throughout my stay. Given the price paid, I expected a much higher level of hospitality and service, but unfortunately, it was not delivered. It’s a shame to have your vacation ruined.