Guest User
September 26, 2024
We had the most amazing stay at Hotel Quisisana. The rooms were stunning. The service was just outstanding. The concierge, Marco was our favourite although the entire team was so obliging. The bar staff were so gracious. Everything was beautiful. Nice fluffy towels and bath robes; amazing room with a beautiful, large balcony; beautiful breakfast; lovely pool area; exquisite hotel. Fabulous location - so central. The only things we would flag as opportunities: 1. When you staying at a hotel of this standard, we were surprised that eggs were additional. I would increase the price slightly to include this and make it a better experience. But not an issue. We lived our breakfast. Lots of variety and so many options. 2. The head guy at the pool area who was training the junior watched us struggle with the umbrella. Just stood there waiting for the junior to come help us. He didn’t.. so the head guy continued to just watch us. He was the only person to let the experience down. I understand that you’re training someone but I think customer experience should come first. He needs training himself. Outside of this, I think Quisisana is amazing. Highly recommend!!