Guest User
July 25, 2024
Facilities: Water leaks, which turns into a water curtain hole after taking a shower, spreading from the toilet to under the bed. The next morning it was still full of water, showing the leakage! First, I was put into a room that had serious glitches. Shortly after checking in, I discovered a water leak in the room, which not only affected my stay but also caused damage to my personal belongings. What's even more shocking is that when the service staff helped me report this issue to the hotel management, I got a very blunt response. Not only did management fail to proactively resolve the issue, they refused to provide me with any form of compensation for the damage caused by the leak.
I have reason to suspect that this unfair treatment is motivated by racial discrimination. While I hope this speculation is wrong, the way the hotel management treated me and handled the situation makes me doubt it. Maybe they all deliberately left the faulty rooms to us...
Service: Friendly service staff
Environment: Relatively good
Health: a little dirty
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