Guest User
April 16, 2023
Well this is an odd review because the rooms are amazing. Probably one of the nicest rooms we have ever stayed in. But, it was advertised with a private pool, which turns out to be a plunge pool, and which is absolutely freezing cold and unusable. The mist and fog that obscured our view are to be expected in the autumn and are the reason that we booked the package with wine tasting so that we had an activity. Also the hotel boasts of its 2 pools. The pools, it turns out, are 2 small plunge areas and a nature lake that is not accessible at this time of year. We were given our vouchers for the wine tasting but told to book an external taxi to get there. We had presumed that this was an onsite facility but went on to book a taxi at our own expense. Upon arrival we were told that the wine tasting was closed that day. Our return taxi was not due for an hour so we had to pay for food and wine in the cafe which then was closing, so we waited in the rain and cold outside. We did discuss this with the staff and expected some sort of compensation, but were told that the wine tasting was just a gift. Given that this was part of our package, I can only assume that if we had not had a bed, the same excuse would have been given. This is a beautiful establishment but it needs to be sure that guests receive what they have booked.