The Marly Boutique Hotel

I give them 2stars

It was good location

Great hotel location and associated restaurants at your doorstep. No matter how high your expectations this hotel will not disappoint 👍

Excellent service and location. Very friendly staff. Lovely rooftop swimming/bar/relaxation area. Very clean.

Worst hotel experience i’ve had in years…and i travel a lot. Defnitely not a 5 star. The moment we arrived and saw the hotel and room we asked if we could cancel the stay. They refused and were incredibly rude the entire stay. I’ve never had such rude staff in a hotel before. Everything looked cheap, the whole hotel felt very claustrophobic, everything is in plastic and the view was of fake plants and kids schoolyard for “mountain view”. We mostly picked it because the pool looked nice in the pictures but when we got to the pool and pool area it looked so bad and dirty in person we immediately left. You can also hear everything in the next room because it’s a single connecting door, i could hear the entire conversation of our neighbors. There is also no proper door between the room and toilet so you can also hear everything if one of you goes to the bathroom. On a seperate note we had issues with ubers who kept cancelling when we called them to the hotel because the hotel is on top of a car park (seperate to the hotel) and i’m guessing they didnt want to enter the car park. I dont think we were the only ones unhappy as when we checked in there was a really upset american woman who demanded a full refund of her stay and that they book her somewhere else. For the amount we paid it was ridiculous. As my boyfriend put it “this hotel has been a scam from start to finish” I went to a few other hotels in cape town after and the previous years who were much much cheaper and insanely better! AVOID AT ALL COST

Do I return to the Marly?? Not sure I have stayed at the Marly many times always for 5-10 nights. I was not happy with my mountain view room especially for 7 nights. I asked if any ocean view rooms were available but they said only for two nights. I think my room backed up to a school. Screaming kids all day. House keeping turns off AC so back to a warm room. Not fun!!! Went to the pool one day and completely ignored. Not even offered water let alone a menu. I asked for a late check out on Day 6 & they offered me two hours. 1 pm with a 9 pm flight to USA. I kindly said no thank you. Then today as I call to have my luggage collected they offer me a late check out. What a joke! On my way not sure I return to the Marly.