Hampton Inn & Suites Cape Coral/Fort Myers Area

Staff was friendly and helpful / Room was clean and comfortable / Location was excellent

Posting email sent to the assistant general manager, to which she never replied: Good Morning, Jaden who was working the desk yesterday afternoon gave me your card. I am writing to complain (again!) about the lack of hot water in the sinks in our guest room. While the shower does get hot, the sinks (bathroom and kitchenette area) do not. I complained to the desk about this yesterday and she sent your chief engineer up who upon feeling the output advised me, without apology, that the lukewarm water was "good enough." When I explained that it was not (i.e. for shaving, hand and face washing, etc), he said that would check the hot water heater. We had to leave for some meetings and assumed that things would be resolved by the time we returned. They were not. The output still being lukewarm, I went down and talked to Jaden who, again without apology, said he was aware of the complaint and that he was told that the temperature would be the same in every room, "that's just the way it is," but that he would move us to a new room if we wanted to. I told him I wanted to check the new room first; he accompanied to room 220 where I tested the water to see if it was any better ... it was not. I checked with the Lee County Environmental Health Department this morning and found that the regulation for the water temp for hotel sinks and showers is a minimum of 100 degrees Fahrenheit to a maximum of 120 degrees. There is no way that the output from the sink in our room - or room 220 when I checked it - meets that standard. To facilitate having water hot enough for shaving, we are using the ice bucket to get water out of the shower to dump into the sink. Ridiculous. I would respectfully request, again, that this matter be resolved. If your chief engineer is not the right person to get the job done, maybe someone from the several mechanical company trucks that are working on property could assist? Regardless, telling a guest "that's good enough" or "that's just the way it is" is wholly unacceptable and not the Hilton guest experience that I have come to expect over 20 years as a loyalty member - many of those years as Diamond. I look forward to hearing from you

Excellent customer service. The breakfast stuff was friendly.