Hans Cottage Botel

Don’t count on customer service or quality of food. Staff seem like they’ve been begged to be there and very uninterested in offering any better service. Even worse if you’re local, visited with my family based in Ghana and I haven’t been this disappointed in a while.

We didn't stay or eat, but did have the Crocodile Experience. The crocs did not seem restricted and a couple came out of the water. Our guide was knowledgeable about them and encouraged us to touch them gently which we all did, making memories for the children.

Just stopped off here for a meal at the restaurant before heading to Kakum National Park which is about 20 minutes away. The food was great and it was lovely to be able to sit at the table a see the island in the lake which was filled with birds. There's even crocodiles in the lake! Staff were friendly and polite. I'd definitely go again.

Stopped by to get some meals with the family on 2 Jan 24 while on our way to the Kakum national park. After 3 hours of waiting they brought my meal, only partially served. They didn't have the rest. I was very upset! I requested my bill paid for it and left the food for them. The management really need to be more serious with their business. It was such a bad service! I willing to return if there is indication that the situation has improved. I was even tempted to think that my order was treated in this manner because I am not caucasian and not from America. Terrible!

Rooms and Staff: Both very good. Friendly and helpful staff. Rooms not to big (but I took a smaller one...my choice!), the bathroom would need some refurbishment. But nothing serious. The Restaurant and the gardens: The whole area is dominated by a big lake and some small ponds. Be sure that crocodils will be around. That doens't mean, that there are crocs in the water (of course there are), but you might even find them lying aound somewhere. Many waterbirds (herons, kingfisher, cormorants) and weaving birds around. The restaurant serves delicoius food. Service is excellent.

We spent two terrible nights at this hotel as our tour guide recommended it. For 600 cedis you get a poor room, bathroom door that you can not close, hear neighbours in next room and in corridors. Shabby furniture and dirty bath mat, hair in shower drain, shower curtain with mould at the bottom. Internet was slow and only worked at reception, they should invest in boosters around the hotel, for this price internet should be available in rooms. We didn’t sleep either night as neighbouring properties have massive speaker systems set up that were blasting music til ~2-3am. We called reception and they said they couldn’t do anything about it. Our guide said they know this hotel is expensive and they’ve had previous customers complain to them about the rooms and restaurant but the owner of the tour company likes to use this hotel due to the birds that are found on the premises and that the hotel is flexible with providing an early breakfast so tours can leave early. However both mornings we had to wait 15mins for them to serve an omelette with toast and a little sautéed veg. Restaurant and service is very poor. First dinner we ordered the Ghanaian fish stew and rice and plantain. It took an hour for it to arrive and the fish stew was tepid warm, we informed the waiter, he took it away. He came back a minute later with it and just placed the food back without advising what if anything the kitchen had done. We queried and he said they’d heated it in the microwave, as a result we didn’t eat this. Discussing this close to the bar area the manager could hear all this and just ignored the situation, he seems completely uninterested. On the second night we ordered 2x veg pizzas, 45 mins later one arrived. 15 mins after this the 2nd pizza came but this one looked like the dough hadn’t been proved and wasn’t to the same standard as the first pizza. We brought it to the waiter’s attention, he took it back to the kitchen and came back to advise that the kitchen had to mix up a batch of pizza dough so hadn’t had enough time to prove it and if we wanted another pizza we’d have to wait another hour so they could make some more dough. This seems a disorganised and inefficient way to run a kitchen, why don’t they make up a large batch of dough in advance instead of during the dinner service, this partly explains why wait times are so long. Considering this the food is very expensive for the poor quality and lack of care or interest from management who are aware. During our stay we had lunch at the restaurant in Kakum park and it was very good and similarly priced. After two terrible nights sleep and meals we told our guide we wouldn’t stay any more so moved to another hotel (see other review) which was so much better, a new, modern hotel with fast wifi in all areas, dinner good and room rates that costs less than the Hans Cottage. I am very disappointed in the other reviewers here who have given good reviews as there is no way this is possible and under no c