TownePlace Suites Cape Canaveral Cocoa Beach

This is my first and last time staying at this particular Marriott. I’ve encountered various air conditioning issues at other hotels, but this is the first time hotel maintenance staff have told me that their AC units will not run below 68 degrees. And although 68 is the lowest set point on the thermostat, my room never dropped below 69. I’m sorry, but for those who are heat sensitive, 69 degrees is simply way too warm while trying to sleep. I don’t know why so many hotels fail to understand this. I get that they want to save money in energy costs, but they obviously risk alienating certain customers when their stupid energy saving policies are preventing guests from getting a comfortable night of sleep. I can’t imagine that’s a very profitable trade-off for them. At least with other hotels, maintenance staff have always been willing to unlock the temperature controls for me so that I can eventually get my room a bit cooler. But at this hotel, two maintenance employees have told me that isn’t an option at all. I just wish they would inform their customers of this BEFORE they book so that they can make a more informed decision about which hotel they stay at. I absolutely would not have stayed here had I known about this AC issue. The hotel is also a total dump in other respects. For example, the rooms are very filthy and breakfast offerings are pathetic. This is definitely not the level of quality or service that I would expect from a Marriott hotel. Absolutely horrible.

3rd time overall staying here pre-cruise and it was as great as always. Clean rooms and a smooth check in even though we checked in around 3am. This is our go-to hotel when sailing out of Port Canaveral and we look forward to our next visit.

They were very accommodating..