Home2 Suites by Hilton Cape Canaveral Cruise Port

Location: Highly praised for proximity to cruise ports and beaches, with multiple reviews highlighting convenience for travelers.

My family and I reserved a military rate, accessible suite here during our children’s spring break from April 8-10th. We traveled 9 hours and needed to arrived later at night. Upon check in the receptionist provided keys to one room. The floors in the kitchen and bathroom were very dirty with visible dirt smudges everywhere and the toilet was dirty. I immediately went to the front desk and informed them and I was informed they did not have a comparable accessible room and offered to let me take a look at the regular rooms. I did and let front desk know we needed the accessible room for my son. I asked for cleaning supplies, took photos and cleaned the room myself. I was told it would be noted and the hotel management would follow up. There was no follow up so I asked for the manager (Jessica) again at checkout and a lady was complaining about being charged for a room she did not have. The housekeeping manager (Matt) was called for me, as a result. I showed him the photos and he apologized and asked me to text the photos to him. I did and I was told I would be comped. I was told once Jessica was done assisting the other customer she would handle my concerns. Jessica told me I’d see comps within 48 hours. When I returned home and checked my account, I’d been charged twice for two different rooms. I called the hotel to inform them and each time there was a reason why Jessica couldn’t come to the phone. I was told she would call me back and she still hasn’t and it’s been a week. Additionally, Tina from the hotel asked me to prove I only had one reservation. I sent emails to the hotel’s email address and Hilton guest services with detailed information, requests and copies of receipts. I called the 800 number and they called this hotel and Jessica did not come to the phone for them either! This location is a disgrace to the Hilton brand and I have never received such awful customer service and lack of care or concern for customers from a Hilton as I have experienced with them. Stay elsewhere!

Very nice and quiet