Citadines Croisette Cannes

Not a bad option to stay over

We booked this apartment hotel through the Interval Getaway programme as usually the standard of accommodation is good. Not on this occasion. The unit was advertised by Interval as being suitable for 2-4 people. The amount of storage was limited and the lounge table could certainly not accommodate 4 people as it was impossible to position this number of chairs around the small table. In fact only one proper dining chair was provided. A further 2 folding chairs were in the wardrobe and the fourth chair was an arm chair. The unit was certainly not maintained- there was mould on the bathroom ceiling, there were bloodstains on the duvet and there was a hole in the wall by the front door. We complained and to be fair to the hotel we were offered the option of a different unit ( not available immediately as the hotel was fully booked) or complimentary breakfast. We opted for the breakfast and were glad to have selected this option as during our week long stay we overheard several other guests complaining about their room. What was most concerning however was that one day while we were out our room was unexpectedly serviced and my earrings, which I had left on the bedside table, were missing when I returned. In fact we were surprised to see that several of our belongings had been moved. According to the documentation provided by Interval the room was not going to be serviced during our stay and not expecting any one to enter the room, the earrings had not been locked away in the safe.Sarah on reception promised that the Head of Cleaning would investigate and contact me by email. However the hotel failed to respond to emails asking for an update. It seems the hotel management is not bothered that there is a thief on the loose. For this reason I would not recommend staying at this hotel.