Hotel Palm Beach

A last resort. Where to start with Palm Beach. If you're looking for somewhere purely for location, go ahead. Otherwise - do not bother. There's no lift - I walked up 3 flights of stairs to a room with no assistance for my case, to check into a room which had a locked / inaccessible safe, one towel, no bottled water, no working phone and nails sticking out of the sliding wardrobe door. The receptionist wasn't helpful at all and finally moved me to a room on the 2nd floor when I complained - not sure why she didn't give me that room to begin with when I made it clear I wasn't happy about dragging my case up 3 flights of stairs. She wasn't very with it at all. The 2nd room had the same issues - a locked / inaccessible safe (the receptionist spent 15 minutes trying to open it with a variety of keys), lack of towels, no water in the coffee machine, a phone that didn't work and - you guessed it - more nails sticking out of the sliding wardrobe door! The receptionist apologised and said this had never happened before and that I must've been unlucky with my room - which is hilarious as the 2nd room had all the same problems. Carpets in the rooms need replacing - they're completely worn out and the setting for breakfast is a little depressing although the selection offered was good. The bed was also really comfortable so that's probably the only plus. In total, I met 3 receptionists during a 1 night stay and only one of them was actually on the ball.

Great location and friendly staff, but room was disappointing

This staff was amazing! Although we had some initial challenges, they were responsiveness, friendly and the location was great. I'd definitely look into staying here next year!