Prc Annex - Pet Friendly

Pet friendly was excellent.

Mediocre at best The cleanliness of the place when we checked in was not good. The place had been poorly cleaned and it made for a terrible first impression. Then we found out the pool they advertised in the listing was in the Grand Rockies resort which is a totally different facility and we had to walk across the street to access it. When I informed the staff of the poor cleanliness they didn’t seem to really care and they said we could have a refund and leave if we wanted but it was later in the day so we decided to stay and asked for new pillow cases and sheets which they supplied us but we had to remake the bed and change the pillow cases ourselves. The robes they gave us also had holes and it kinda smelled like stale smoke in the suite as well. With so many great options in Canmore I don’t think I would stay here again.

Luxurious accommodations

Beautiful property! It was perfect!

We stayed here becuse it’s difficult to find pet friendly accommodations in Canmore. I had read the reviews so was aware there could be issues but was willing to try it out since we needed to bring our dog. The check-in process is confusing, and there is no parking at the unit once you do find it. It’s outdoor parking in another lot, which is not amazing when it’s -30 and very icy. The whole building is dingy and smells heavily of cigarette smoke. There were blood droplets on the carpet in the hallway and on our patio when we checked in along with some other weird droplets. The unit was worn out the towels rough and stained. The bed was really lumpy and uncomfortable and the sheets were also very rough. The heat was off in our unit but it was so hot in there we had to open the windows in -30 and we were still to hot. It was also really loud with a variety of ongoing sounds all night. We did not sleep. We booked for two nights but decided to leave after one. Always disappointing when you pay so much for a weekend away. I let them know we checked out early and provided some feedback, things I already had noticed were said many times in these reviews. They said we should have let them know however I’m not sure what they could have done about any of this really. They offered us zero discount or refund which is not a surprise. We had of course also paid the extra pet fees for both nights and a $40 dollar early checkin fee to be able to check in before 5pm.

We stayed at this facility for 3 nights last week (September 5-8) in (Unit 402). The title on the listing is "Luxury Penthouse, 2 Bedrooms, Balcony, Mountain View". Well what a disappointment it was. Maybe, in it's day, it would have been considered luxury but today it ranks up there with a simple VRBO. There was A/C only in the main living area and it was a wall unit. No A/C in either bedroom nor were there any ceiling fans. It was fairly warm during our stay so needless to say I didn't sleep under the heavy Winter down comforter that was on both beds. Our master bath sink would not drain so we reported this and it was fixed rather quickly and the light in over the master bath sink was burned out (which we reported but they didn't fix). The TV's are most likely original to the unit the volume did not work very well. The refrigerator kept making this popping noise finally my husband figured out it was the ice maker and turned it off because the ice in the door or water did not work. The balcony overlooks the parking lot of several different units (see photos taken from deck with parking lot cropped out). I guess the word "luxury" to me means classy, expensive and well taken care of. Don't let this word trip you up. Stay somewhere else for the money charged for this unity.