Hotel Austria
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Canillo
Hotel Austria
Crta. General s/n, CG-2, Canillo, AD100, Andorra
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With a stay at Hotel Austria in Bordes d'Envalira, you'll be a 1-minute walk from GrandValira and 13 minutes by foot from Pla de les Pedres Soldeu Ski Lift. This hotel is 13 mi (20.9 km) from Caldea Spa and 1 mi (1.7 km) from Bosc.Show More
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Amenities
Luggage storage
Billiards room
Wi-Fi in public areasFree
Safe at front desk
English
French
Spanish
Elevator
All Amenities
Property Description
With a stay at Hotel Austria in Bordes d'Envalira, you'll be a 1-minute walk from GrandValira and 13 minutes by foot from Pla de les Pedres Soldeu Ski Lift. This hotel is 13 mi (20.9 km) from Caldea Spa and 1 mi (1.7 km) from Bosc.
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3.4/5
Cleanliness3.4
Amenities3.4
Location3.4
Service3.4
All 12 Reviews
Surroundings
Landmarks: Peretol
(320m)
Landmarks: Rivière
(430m)
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Rooms
Guest Reviews
Services & Amenities
Policies
Mountain View Room
Room Details
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Sea View Room
Room Details
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Guest Room
1 Double bed or 2 Single bed
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Guest Reviews
3.4/5
12 reviews
Verified Reviews- Cleanliness3.4
- Amenities3.4
- Location3.4
- Service3.4
Average for similar properties in Canillo
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. PHP 68.79). Trip Coins can be used to save instantly on room rates.
AI Summary
Guests appreciate the very clean and well-maintained rooms, as well as the friendly and professional staff, creating an enjoyable stay.
Guest User
March 26, 2025
Con 3 habitaciones reservadas y numero de reserva al llegar no existian nuestras reservas. Memosmal que tenian habitaciones libres. Con la reserva para la cena en el buffet mas de lo mismo. Con la hora y numero de personas tampoco. Les constaba que veniamos pero como desde recepción no se les proporcionó la hora al restaurante dieron nuestra mesa. Al llegar (dentro de la hora) la chica nos atendió un poco de malas maneras. (Con mala leche sin ser nuestra culpa) Todo por falta de comunicacion entre su personal. El chico del buffet nos atendió bien, en recepcion bastante bien. La liempieza… bien si no miras debajo de las camas. Al final salió bien, pero los malos ratos no te los quita nadie, no repetiremos en ese hotel.
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Guest User
March 24, 2025
Horrible la atencion de la administradora, paola, a demas deje propina para quienes atendian y ella obligaba a dejarla en un pozo comun y los despidio a todos antes de repartirlas. Una decepcion alojar en lugares que explotan a sus trabajadores
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Guest User
February 18, 2025
Just back from ski trip to Andorra and stayed at Hotel Austria by Pierre & Vacances. Overall we felt this was a really good hotel, it would be similar level as a Travelodge in UK. The room was a good size & spotlessly clean with comfortable beds. Bedding was changed during stay and towels changed twice in the week. We did find the room very warm, even with the radiator turned down. We felt the room could benefit from a fridge in the room. There are also free ski lockers outside the bedrooms which was handy. There is a sewage smell around the reception area which was really unpleasant but the rest of the hotel didn't. We opted for half board basis but if we return we would only opt for B&B rate. The breakfast had plenty to choose from including continental and full cooked breakfast (bacon, sausages, eggs, hash browns, cooked tomatoes, churros). The evening meal however lacked variety, though what was on offer was adequate. There is also a bar area that sells tapas for those who don't want to use the restaurant. The bar also has a pool table. The hotel is not actually in Soldeu but about 5 mins away by bus. There is a free mini bus service to Grau Roig each morning diagonally opposite the hotel (outside Skiset hire shop) and back again in the afternoon. There is also a bus service to Soldeu (Line 4 - Andorra) outside the supermarket which is €1.90 single journey, return (Line 4 - Pas de la Casa). They only take cash but tickets can be booked via the 'Mov-te' app. The staff at the hotel (both reception & dining area) were welcoming, friendly, helpful and professional. We would definitely like to return Andorra and would be happy to stay here again.
Verdmad
January 18, 2025
We stayed in a lovely Pierre et Vacance Sunari apartment. We were unaware that it was run by the Hotel Austria. The first problem was when we arrived at the apartment we had to walk a long way back uphill to Hotel Austria to get our keys for the apartment. We arrived in the 7th Jan at approx 3.30 pm We had booked a skiing holiday with ski hire, passes and accommodation through Granvalira. From the moment we arrived at the hotel desk we were treated without respect and without help. They did not give us the ski passes that they had printed out already for us.....nor tell us they had them. In fact we were told that they did not have them and were directed to the sports shop (great guys) across the road to get them. As they were already printed (by the hotel), we could not print them at the sports shop either, and had to go early the next morning to the central ski area and have them print them for us...after they had some trouble with the hotel trying to understand why they had not been given to us. Another thing to add....Although I initially told them that they all had undercharged us for Tourist Tax..... They dismissed my comments ....until after when we were hauled up and told to pay up ... as if we tried to cheat them in the first place. It was all a big frustrating... especially after a long time travelling to a place we were never before, where we thought it would be all sorted for us (as paid for already by us). Basically, the two staff we unhelpful, unfriendly, condescending and not bothered with dealing with us at all. We had to bo back three times to sort things out.....but we're unable to because of the attitude of the two women at reception. We had a Spanish speaker with us....but even she could not understand the attitude or reasoning behind the very poor behavior.
Guest User
March 17, 2023
Es un hotel pequeño y renovado, aunque haya cosas que necesiten algo más de renovación. Los armarios no tienen cajones. Las baldosas son anticuadas. La ventanas y puertas tb necesitan ser cambiadas. No obstante, esta limpio, el servicio es super amable y simpático. El comedor, los desayunos están bien. Las cenas suelen servir tres opciones ( nosotros fuimos con media pensión) y e de decir que me sorprendió gratamente.. los dias que cenamos allí. El personal muy amable, aunque necesitarían contratar a más gente. Porque había días que no daban abasto. Conclusión…. Repetiría… ? Si repetiría, más que nada por el personal en general ( limpieza, recepción y comedor) a pesar de le faltan algunas cosas de mobiliario y renovación. El servicio hizo que nuestra estancia fuera muy agradable.
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Guest User
February 15, 2023
En enero reserve una habitacion directamente con el hotel, pagando extra para tener la flexibilidad de cancelacion. Cancele la habitacion a tiempo y mas de un mes despues sigo esperando la devolucion de mi dinero. El hotel no contesta ni el telefono ni los e-mails y se han desentendido por completo. Una verguenza!
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Guest User
January 15, 2023
Mica Farré gracias por tu simpatia y tu buen servicio. Hay pocos hoteles donde te puedas sentir como en casa y aqui sin duda volveré por el trato. Queria recalcar que soy muy observador y trabajo en el mismo sector y el personal deberia cumplir el horario y vacaciones establecidos por el reglamento de la empresa. Asi y todo con estas condiciones la simpatia y la ambabildad permanenecen gracias a Mica y Aylen y vuelvo a dar las gracias por todo el trato. Tambien queria destacar que un amigo ha sufrido una rotura en esquí y Mica le preparó el desayuno y un bocadillo especial para él porque no se podia movilizar. Muchas gracias volveremos seguro por ellas!!
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Guest User
January 13, 2023
El hotel en si esta bien, para ser un tres estrellas.la camarera Ailen es la que da mejor servicio, esa simpatía y el trato al cliente. Si hay que decir alguna pega es que el menu cada día es el mismo.
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Services & Amenities
Most popular business facilities
Luggage storage
Billiards room
Wi-Fi in public areas
Free
Billiards room
More Amenities
Internet
Wi-Fi in public areas
Free
Front Desk Services
Safe at front desk
Luggage storage
Languages Spoken
English
French
Spanish
Public Areas
Elevator
No smoking in public areas
Health & Wellness
Billiards room
Cleaning Services
Laundry service (on-site)
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Please contact the hotel for details about crib and extra bed policies.
Breakfast
TypeAmerican, Continental, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed on requestFree
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Number of Rooms: 60
With a stay at Hotel Austria in Bordes d'Envalira, you'll be a 1-minute walk from GrandValira and 13 minutes by foot from Pla de les Pedres Soldeu Ski Lift. This hotel is 13 mi (20.9 km) from Caldea Spa and 1 mi (1.7 km) from Bosc.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk.
Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk.
Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.