Barceló Hotels Hotels in Canfranc-Estancion

Most beautiful building and setting BUT...... We stayed 1 night. The check in staff were fantastic with a special mention to Isreal who was friendly, helpful and professional. I think the nearly 50 Euros to use the small swimming pool for the two of us was fairly outrageous given how much we had already paid for the room. Our room was clean and comfortable. We ordered some pillows from the pillow menu. They arrived 2 hours later with the maid completely ignoring our do not disturb sign and banging on the door continuously until we answered! We then went to dinner. Our waitress did not seem happy, when we refused the bread she would not accept it and kept pushing it onto the table. We ordered a bottle of cava. She slammed the bottle down on the table in front of me and started to use her knife to try and remove the foil. She then removed the cage and the foil in one movement and pointed the bottle straight at me. Given she was right by my side and I had no choice but to watch her every move I swiftly pushed my chair backwards and duck. At this point the cork flew off and hit the back wall spraying me with at least a 3rd of the bottle. She was very apologetic and staff came out with a bucket and mop. Did they get us another bottle or an extra glass full to compensate - NO. Did they charge us for the bottle in full - YES. Someone did offer to dry clean my clothes and they did put some kind of fish starter on our table that we didn't order. We refused it as we had already ordered plenty of food. They again plonked a dessert we had not ordered on our table and said it was to make up for the drink. I told them I didn't want it but they left it anyway so my husband ate it. The whole thing was quite incredible. A 5 star hotel that thinks this behaviour is acceptable and not prepared to give any compensation for nearly losing an eye, getting soaked and spilling a 3rd of my bottle! I certainly would not recommend paying the high price given the service.