Sky Ville Hotel Canela

I would like to record the service I received from two reception employees (I don't remember their names) one with a beard and the other with shaved hair... when we arrived on 12/23/23 my wife checked in, there were two rooms, one of them for my brother-in-law and his mother, when we entered the room we realized that one of them was not as requested and confirmed over the phone a month before…..otherwise I would not have booked this hotel…..I then went to reception to request a room with the features requested, which were two single beds, an option in the reservation itself......to my surprise, one of the attendants started to tell me that the option didn't exist, that I couldn't choose as it was the hotel's policy, he told me in front of the guests that my rooms were standard (in other words, poor according to what he said), I retorted and demanded as I had booked, I spoke louder when the other suggested that my baby sleep between mine and my wife and that I change rooms with my brother-in-law and mother-in-law…..the one with shaved hair suggested that I leave the hotel if I wasn't happy and even told me to never book in that hotel again, all this scandal in front of the guests who were there…..and after that they changed the rooms as requested when booking !!!!! I leave this report not for my own benefit, as I will actually NEVER stay there again, sorry for the other employees who served us well, but as a warning to others, be prepared as there are two employees at reception who do not honor the company that pays them salaries !!!!

Lugar limpo, organizado e um ótimo café da manhã. Super recomendo