Casablanca

The staff is exceptionally friendly, providing excellent service. The accommodation is conveniently located near the beach and local amenities. Spacious, clean rooms offer comfort for families and groups.

The room was spacious enough but very basic, old and needs refurbishment. I'm not a fuss pot but the general stay did not meet our expectations given the previous reviews .( Stayed in many 3 *goa hotels before , so I know what to expect) We enjoyed our time in Goa but only used the hotel as a base so it was OK to stay there. Firstly the positives : Superb location for beach , good size clean pool. Good fans and air conditioning, quiet location. Lovely security men on gate. Negatives : Only 3 sunbeds round pool. Room very dated , no hangers, mouldy bathroom , wires on show on lamp plugs, patio door didn't close properly , room/ balcony overlooked a building site . No safe , no sheet but instead an old blanket . Had to ask for room to be cleaned several times , ( as receptionist just said yes to everything but didnt understand the basics ) had to ask for bath towels ,they also took our condiments we brought with us to our room !! You had to constantly ask for toilet roll. Every night there would be a stench of sewerage as they pumped it from.the drain outside our block. The blocks electricity board kept cutting out day and night. A *** kept having to open cupboard and bang it several times to get it to jump back to life. During the night this would wake you up at all hours. The hotel was full of mostly Indian family tourists who were very loud/ shouting with their doors open for everyone to hear. Wifi poor and kept dropping. Breakfast was the worst ever had in Goa ...we paid for it and never returned after first morning. You had to find your own way round the self service, staff didn't assist us unless we asked them. The food was classically indian ( which I like ) but it looked dreadful , dried up and thrown together. Eggs were cooked fresh though. If you asked someone to do it for you. Unfortunately it felt like this was a basic hotel skimping on everything. They haven't got the service right for westerners yet, is my conclusion.

Ideally positioned hotel Very well-placed hotel, central for all amenities, near both beach & shops. Nice pool & lots of choice for breakfast food. Very friendly staff. Had a few power cuts but this was sorted straight away. Spacious 2-roomed apartments although a bit dated & bed sheets not changed during our 4-night stay. Separate (basic) shower room. Aircon & ceiling fans in both rooms so good temperature regulation. Tea & coffee-making facilities in the room.