Catalonia Punta del Rey

Two weeks spent here. The hotel was ok. Food ok. Swimming pool crap especially with kids way too small and no shallow end. Wasn't the cleanest pool either with all mould around it. Pool snack bar was ok. It was self service the hot food was cold but there is a microwave. Could make toasties but people weren't cleaning after themselves just leaving mess everywhere. The entertainment was ok. Nothing much for kids to do and no entertainment for younger kids. There is 2 pool tables 2 euro a game and there is ping pong table free to use but there's no cover especially in the heat. Great shops in hotel but not open all the time. The rooms were ok nice beds but the pillows are horrendous really uncomfortable. In the sports bar where entertainment is on there are wicker chairs. We sat there a few times until my husband got destroyed with bites on his arms. He told reception after the chemist said they were bed bugs , the reception said they checked the room and there was no bed bugs. Spent a fortune on medication for the bites and then our 14 year old got them too. We met a couple who told us it's happening to a lot of people and that the hotel and TUI reps know it's from the wicker chairs, that there is bugs in them. We went to the TUI reps and showed them there arms and straight away said were you on the chairs, we said yes and we were given a 100 euro voucher for TUI. So they know it's happening but not telling people. My children and husbands arms are still effected by the bite marks. There's not much around hotel you need to walk a bit or there's a bus outside hotel to take you into Santa Cruz or to the shopping centre. There's not many gift shops or restaurants near by there is a McDonald's up the hill. It was an ok holiday but ruined by the chairs and not much for kids it's more for older people who really love and enjoy this hotel.

The hotel is situated in an area of apartments and homes right next to the sea but no beach to speak of. Book a premium room with side sea view is advisable. Not easily negotiated with wheelchairs. Food O.K. but all fried meats are dry, as is fish. However stews, curries etc very tasty. English diets well catered for. Pastries better than average. Air Con in hotel rather poor but rooms O.K. bus route right outsde hotel to Santa Cruz or Candelabria, where you'll find an excellent Basilica; the main reason the area was developed. 8 Euro by Taxi if you want to go to Mass! Overall I would say it's 3 star reaching 4 in places. Staff very helpful. Very clean and good evening entertainment. I wouldn't say that it's worth the full rate but discounted prices worth serious consideration.

I stumbled across a last minute stay at the hotel for my friend and I. Wanting a quick get away to recharge without the kids before summer holidays, I was hoping for a relaxing stay with a clean room. Service - the customer service at this hotel is flawless. Even when there’s a language barrier the smiles and welcoming nature of staff always leaves you feeling good. The front of house team were a breath of fresh air and always so helpful. At times the staffing wasn’t sufficient but I put this down to peak time business and understand it can’t be accommodated 24/7. You just have to wait I guess. Upon arrival, we were very kindly left with a bottle of sparkling wine and some biscuits on arrival. I don’t drink, but my friend loved this. And I sure did enjoy my biscuits. Thank you, beautiful touch. All inclusive - although we had all inclusive after a day of breakfast, lunch and dinner my friend and I had to steer clear of lunch to ensure we could breathe comfortably and enjoy the dinner. The options are great. One slight feedback would be with regard to separation of foods/dietary requirements. Omelettes were made on the same equipment used to cook bacon; I couldn’t enjoy my usual holiday breakfast, omelette and fruits. Having said this, I still had an array of options. The food is constantly changed and kept fresh and no matter what time of service is, food looks clean and staff maintain the food looking appetising and appealing when on display. The restaurant staff are so efficient and welcoming. The dinner hostess is such a delight, so polite and welcoming and always wearing the biggest of smiles. From sides, starters to mains and deserts there’s just so much to choose from. The drinks options was one which I struggled with. I wasn’t comfortable with drinking water from the water dispenser and bottled water was only served at lunch and dinner. The hot drinks machine serves a mean coffee. I don’t drink alcohol but tent to enjoy the 0% beers which there wasn’t any of. Reflective of the nature of the hotel and its clientele - there isn’t such dress code at dinner but we still dressed up. Majority are very casual. Amenities - we enjoyed premium (look on website for more info, or ask at desk when checking in) which allows you to have water bottles and access to the solarium. The solarium boasts an infinity jacuzzi overlooking the sea. We used this service (9:30-17:30) daily. It was relaxing and quiet and exactly what we wanted as the main pools have a lot of music, customers, food; noise. This is an adult only section with a self service bar with soft drinks and a beer option. There is a toilet and showers but we didn’t use the toilet as we didn’t find it very clean and just took a walk back to the hotel as a break from the sun. A little note, it would be great for people to be requested with a sign to have a shower before entering the jacuzzi. I see this as communal etiquette. Sadly, I don’t remember a single person doing this; didn’t use the