Romantic Hotels in Cancun

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

This review is in comparison to our previous stays, not our initial thoughts on the property. The Vine has always been our go-to resort and our last visit in November 2019 was amazing. Unfortunately we have found that the quality just isn't as good as it used to be: Food quality was the biggest disappointment and has definitely gone downhill. Bluewater was always our favourite but quickly became our least favourite this trip. Pizza at Nebbiolo is delicious. House red wine has changed and was horrible. A/C in the room was minimal - would not go below 71 - we requested a fan but unfortunately didn't get one (yes we know to close the patio doors to ensure it's on). The main areas/restaurants also used to be air conditioned but no longer seem to be, especially in Dragons. Chair game is fierce! I enjoy the sunrise and would be down around 6am and a lot of hot spots were already saved. We were there for 7 days in a Preferred Junior Suite and only received bar/snack refills one day. We mentioned to our floor butler and asked for the refill, still nothing! Normally we received three mini liquors, Pringles and M&M's daily... this trip only on the day of check in. It's unfortunate because we truly do love The Vine - the rooms, views, pools, entertainment and service are still outstanding, but in comparison to previous visits it's no longer a resort we care to return to. Side note: Ricardo at Nebbiolo is fantastic and was the star of our week!

The room is clean and tidy. It has been renovated recently and the facilities are newer. The service is also good. You can see the pool and sea from the balcony. The sea breeze is very strong, but the side of the balcony faces the sea, so you can sit on a chair and drink tea and listen to the waves. The restaurant will have performances in the evening, including Thai, Italian, and Spanish food. There is travel consultation in the hotel where you can choose items. We booked XCHicen. The hotel is not far from the Cancun Mayan Museum and you can walk there.

This holiday I chose to stay at the Lejia Hotel. The hotel is located in the best location in the 7-Ziwan Hotel District. It is surrounded by the sea on three sides and has beautiful scenery. It is very convenient to go shopping, find food and go to nightclubs. The hotel is all-inclusive, and all food, drinks and entertainment are included. Motor boating and interaction with dolphins are at your own expense and must be reserved in advance. I experienced two room types for 5 nights: a beachfront room where you can see dolphins and a turquoise beachfront room in the adult building. Both room types have sea views. I prefer the dolphin room. Standing on the balcony, you can see the dolphins interacting with tourists downstairs, and you can also see the swimming pool and the sea. The scenery is beautiful. Except for children, the adult building is not allowed to stay. It just has the benefit of an infinity pool. Other facilities and restaurants still have to be included. Tourists share that the restaurant is generally delicious except for the Teppanyaki, and it is suitable for sleeping in the hotel and taking children on vacation.

Hotel environment is good! Meals are still ok! There are 4 restaurants in the evening! 3 to book! There are 6.7 at noon, no reservation! Breakfast two restaurants! Room service actually needs to charge 5 US dollars per service fee... There is no welcome drink when you stay! Did not introduce it! Feeling less enthusiastic...

There were 29 of us!! Several had upgraded room with butler and he, (Yomelly) couldn’t have been more helpful. Anything we wanted/desired or barely mentioned, he was all over it. My group gave Grand Park an 8/10. The only thing that would have made it a 10 would be more food options. The food provided was good, the rooms and pools very nice…drinks a-plenty, love the coffee & sweets cafe!! As a travel agent, I send a lot of clients to GPR because I’ve stayed twice, I feel it is a 5 ⭐️ resort, walking distance to flea market, easy access to city bus and lots of turtle hatching going on. Felt perfectly safe and will continue to send clients to GPR.

I had a fairly okay experience here but compared to the other hotels I've stayed in cancun this takes the bottom. Check in at the hotel desk are long, hotel room is tiny and you can hear sounds from the other room next to you and there was also construction going on so noise was an issue and hotel rooms bath room doesn't have an air ventilation systems so all your business stays in the restroom. Also considering this has a party beach outside, this hotel is not for people that enjoy the quiet side of life. It's difficult to sleep at night when there's a party outside past midnight. The only upside is if you pay for the all inclusive package your meals are covered that's the awesome part they have got a good buffet for breakfast, lunch and dinner. That's the only thing that made me and my family happy for staying at this hotel.

We very much enjoyed our stay at Royal Solaris! We loved getting to know Alexis, Gio, Calorina and Alejandra. They made our trip so much fun and they were so kind, funny and entertaining. They were great at getting everyone involved in the fun games and activities at the resort. We also loved listening to Melissa sing in the lobby, she has a wonderful voice and was great at interacting with the crowd and getting people up to dance. We really appreciate all of the staff for making our trip such a great time!

This hotel has one of the best beaches in Cancun. The water was so clear and clean. You can snorkel and see some beautiful fish. There was plenty of beach chairs without having to reserve ahead of time. The property for the most part was very clean. It is an older property and the employees work very hard keeping it clean. It is an all inclusive for food and drinks. No complaints there , everything was pretty tasty and fresh. The hotel is centrally located and near shops. The view from our room was absolutely breath taking. The rooms are very spacious and the beds were very comfortable. The only negative for us was the smoking. It is a smokers paradise and it’s hard to find a place to relax without encountering the smoke. The hotel has good entertainment every night and very talented people. We would consider staying again at this property and would recommend.