Guest User
January 7, 2025
This youth hostel is generally good. The front desk and cleaning staff are very enthusiastic!
On the contrary, the management of a female manager is too bad. The first time was when a Sudanese girl in the same room with me stayed for several days for free. It was a problem I found. What was she managing?
The second time was when I renewed the four-person room at the front desk. Because it was New Year, the room rate was 104 Australian dollars a day, and I paid it without objection. The next day, the manager was at the front desk in person, but she asked me to change rooms. I thought maybe someone else had booked a room, so I moved from the first floor to the second floor with my luggage. As a result, when I went to the room on the second floor, I saw that it was an eight-person room. I saw that it was not right, so I ran to the front desk to consult. The manager's attitude was very bad. She said that I booked an eight-person room online. I said that I had lived there for more than a week and I renewed it at the front desk. Not only did she not listen, but she was also very fierce. Finally, I asked her to call the staff who renewed my room. Finally, I found out that she got the name wrong and confused me with other girls. Then I moved a lot of bags from the second floor to the first floor, but she didn't even apologize. I talked to her using translation software, but she pretended not to understand. She has no manners at all and doesn't even have the management level of a manager!
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