Zafiro Alzinar Mar Adults Only

We have just returned from what was my and July husband’s first Jet2 holiday package - an all-inclusive 7-night stay for four adults at Zafiro Alzinar Mar in Mallorca. When I booked the holiday, I paid extra to have 2 Junior Suite rooms with a pool view but when we arrived we found that our pool view amounted to the most distant rooms with a minimum spot of blue through trees and no pool view at all. I messaged the Jet2 team and had a phone call two days later asking if we had been offered new rooms. We hadn’t and they then offered us to change rooms but, having been in the resort for two nights we didn’t want the upheaval. I was still disappointed having paid extra for those rooms and especially after I found the hotel to be two thirds empty so there were way more than enough of those rooms available in the first place. The Junior Suite rooms are lovely and spacious and the air con was much needed even in October - we were lucky enough to have temperatures ranging from 23 to 32 during our stay. I am so sorry to say that my displeasure did not end there. From the third day the all-inclusive buffet was discontinued over the lunch period and we were advised we had to order from the limited snack menu only for lunchtimes. This was particularly difficult for me as I am dairy intolerant and the options were very few. There was very little fruit (what was there was browning from the start of the week) and not much for me to choose from apart from nachos with no cheese. We paid for all inclusive which was sold to us as including a buffet breakfast, lunch and dinner. This brings me to the next problem. We were all extremely disappointed in general with the buffet offerings after the first couple of days. The fruit dwindled, the selection of options became very samey so that we knew almost exactly what would be on offer each day - and even if we went in at the very start of the buffet slot, meats and vegetables were largely lukewarm at best. All of the meals have been two star at most if I am being VERY generous. We were ‘sold’ show cooking and location-themed offerings and were given none to speak of. A chef cooked grey chicken or beef steaks and/or fish every day on a griddle??? I would expect more from a school canteen to be perfectly frank. We took to wandering down to the beach to eat at least a lunch from the many offerings but, considering we had paid all-inclusive, this seemed a step too far, financially. We saved hard for this holiday. Entertainment - when it was there - was good enough but with only three acts over seven nights and nothing in between, the remaining nights were lacklustre. The background music played on repeat and there was never any music by the pool despite the reviews stating that earlier in the season there had at the very least been music. We had taken a few travel games and we sat and drank our all inclusive cocktails and had a chat and a giggle but more entertainment would have been welcomed. The poolside en