Guest User
October 29, 2024
Your experience at a hotel is colored by the person who checks you in. In my case, this person was very rude and impatient. I am an old lady, I was traveling alone, I was tired and not feeling very well. I registered through Experian and had some trouble finding the confirmation number she wanted on my phone. Although no one was waiting behind me, she was very impatient and spoke in clipped, brusque tones. When I finally got checked in I asked her how to log in to the hotel wifi. Again, she spoke rapidly and impatiently in accented English. It was hard to understand her. She spoke to me like a person trying to to shoo away a fly. Finally I told her she was being rude. When you're in the service industry, the correct response to this is, "I'm very sorry; I did not intend to be rude. How can I be of service?" or something to that effect. But like all truly rude people, she denied that she was being rude, then kept on being rude. This woman also walked off, leaving the "locked" luggage room unlocked, where anyone could get into it (it is not near the front desk.). Once she even left the key in the lock. If you leave your luggage at this place, don't consider it to be safe. The woman in question is an attractive blonde who appears to be in her late 40's. Avoid her.