Nautic Hotel & Spa

Great location, lovely rooftop pool and bar (although cocktails are average and over priced). Rooms were spacious, great aircon and cleaning staff were lovely. Breakfast had a good selection of food although it was not the best quality. We did fill up on fruit/bread/juice every morning though. However, there is only one lift and its very slow were travelling with a baby and stroller and so had to use it often. It could easily take 10 or 15 minutes. It was slow, stopped on almost every floor regardless and was full of staff all the time. Our check in experience was also awful. I booked back in January direct with the hotel, and paid in advance, a non refundable non cancellable rate. I booked two rooms When i checked in I was told I had booked 4 rooms. Once that issue was resolved I was asked how id like to pay. I advised I had already paid and showed my booking confirmation saying 100% advance purchase rate. I was told that I had not paid, even though my confirmation clearly showed i had and even though there was clearly a booking with their system (showing i had booked 4 rooms). I was told to resolve the issue in the morning with the manager. I went up to my room and found the payment on my bank statement and returned to show the reception staff member. He said, oh I know I already double checked, all is fine. That was it. No apology for the stress, no offer of any free drink or meal or any other acknowledgement. I was travelling as a family of 5 and to be told I owed the hotel 1,600 euro repeatedly on checked in was extremely stressful. We were given a free bottle of wine in each room as we had booked direct, but there were no bottle openers or wine glasses in the room. We asked one night at reception and were told the bar was closed and these items could not be provided. Another nite, our key card would not work and an aggressive man at reception told us that this was because we had kept the key card in our wallet without cards, causing the cards not to work. I would imagine most people keep their key card in their wallet, and he spoke to us as if we were stupid and it was our own fault the key did not work. He seemed very annoyed at having to resolve this issue. The safes in the room also did not lock and there were no instructions provided. Overall a nice hotel, great location, good views and comfortable rooms. It is really missing out on its full potential by having such mediocre food and drinks and terribly trained staff. While we would return to Can Pastilla we would not return to this hotel due to the issues outlined above. Our holiday should have been relaxing but the staff added multiple issues to our stay.

Stayed at numerous hotels in Can Pastilla, numerous times. My first time in the Nautic however. Overall, my stay was decent, not good, not bad, reasonable. Check in was good, polite staff, prompt service. All relevant information given. My room was very clean, comfortable and I slept well. Furniture in the room though needs attention. There were a few chunks out of the chair,and a chunk missing off the toilet seat. Above the shower, the metal grid was rusty. The room fridge had a mind of its own - sometimes it worked, other times it didn’t. Despite these issues it didn’t affect the comfort of the room and the shower was actually very good, with plenty of hot water. The wi-fi and air conditioning worked well. Breakfast I found disappointing, to be honest. Lots of choice, but poor in quality and delivery. Evening meal was much better, good quality food and cooked well. No soup was ever available however, slight disappointment to me, but overall, evening meal very good. The facilities in the hotel are decent and sometimes they have live music in the bar. There is a rooftop pool and lounging area, not very large but the beach is bang opposite, so an ideal location and very close to the airport - 7-8 minutes in a taxi. There is indoor pool is not free though, quite disappointing. The hotel is also close to several restaurants and bars and a few supermarkets. All staff were friendly and polite and do a good job. I would stay here again, yes, other close hotels get my preference though. It’s all about the budget to be honest.