The Royal Hotel Campbeltown

Untrained young staff who are quite frankly rude and lack the basics of simple training. I'm local, and this week's visit was my last try out of six (I believe in more than 2nd chances), and I'll never go in again and I bring a lot of family and friends who are on holiday. This visit we sat for 12 MINUTES! with no greeting whatsoever. One waitress was behind the bar and saw us, no acknowledgement. There was a table of eight and two tables of two, middle of the afternoon, so not busy by any means. If they were delayed, all it would have taken was a simple polite hello and we'll be right with you. We walked out. The other visits have been increasingly on getting my ire up with lack of friendliness. Went in one day for coffee and scones and she said, I have no cups. Excuse me??? When this place opened, it was brilliant with well trained staff and I loved taking people here. The scones are the best in town. This week I have officially given up until I hear from locals that it is good again. I do not like rating a local place like this, but it is getting ridiculous.

This is a fantastic hotel and I only wish we'd stayed more than one night. Check in was quick, staff were so friendly and the food in Harbourview Grill was delicious, with great service. The rooms are spacious with lovely decor and the en-suite bathroom had a great shower with great water pressure. It was nice to see all the old photos of Campbeltown dotted round the hotel and in our room too. We had a great stay and hope to return for a longer one next time.

The hotel is in an excellent location. Our room was great but the rest of our experience was underwhelming. No muesli at breakfast and they ran out of china cups and asked us to use paper takeaway cups. Dinner menu very "pub grub". Black Sheep bar closed 22.30 first evening and before 22.00 on second evening. Overall a nice bunch of young people who seemed to lack training and direction. Not what you would expect from a hotel where rooms are around £250 per night.

Food was amazing, the steak was one of the best I have had. The atmosphere was good, with nice décor and all the customers seemed to be having a relaxing time whilst eating and the staff were fab, service was very quick and all of our expectations were met.

This is a great hotel with an even better staff!! The rooms are huge, clean and very modern. The location is perfect for a visit to the distilleries and golf course. The staff is friendly, personable, and extremely helpful!! The bar and restaurant are amazing as well. I will definitely stay there again!!