AC Hotel Porto

it is a good hotel.

No coffee machines in the room. Not very clean. Breakfast spread is very light. Definitely not marriott class

We recently stayed at the AC hotel for a long weekend and overall enjoyed ourselves. We were in a room with two twin beds and the pros and cons are listed below: Pros: - Get the breakfast, it's worth the convenience. - The hotel is more or less connected to a mall with a food court and grocery store (Continente) at the bottom which makes access to food very easy - The staff were very helpful in what they could control Cons: - If you get a twin room, as of 26 June, there is construction scaffolding all along that entire side of the building so don't expect much of any sort of view for what there is to see. The hotel is outside of a major highway so there isn't much to look at in the first place. I wish we would've been told about this during checkin and we could've decided if we wanted to keep our type of room or book elsewhere - Other than the mall, there isn't much around the area to see at all. Pretty much all of the major attractions and activities for Porto are located to the south 20 minutes away. Do not stay if you're looking to walk everywhere. - The twin room is extremely small. The beds are less than 5 inches apart and might as well be one bed. - The only storage is the closet and that is limited. Your luggage will likely be in the way, pack light. - The placement of the outlets are strange, one over the mini refrigerator where you can purchase the small snacks or drinks, one underneath the TV on the far side of the room and one next to the bed. For two people it makes it a bit awkward and limiting. - The bathroom door isn't a door at all. There is no latch and has a gap in between all sides. It's essentially a frosted glass swinging door that goes both ways. That being said, there is no real privacy and you can hear and smell everything that goes through that "door". Pack a spray. Overall not a bad stay but for the Porto experience and convenience I would book elsewhere.

I have experienced a substandard matter during my stay. I stayed for business and need to work long hours in my room. Like all business travelers, tea and/or coffee is a must, right? There was no tea in the room and as they said coffee was limited for 3 capsules/day for the machine in the room. Marriott is my first choice in all business and pleasure travels and have never heard such a "coffee limitation" in the room service! Sounds very awkward. I wish hotel management changes this unfriendly policy. Best Regards

Dear Julio Warm Greetings! I am writing to inform you with regards to my current stay here at AC Hotel Porto and I must say this has been very disappointing so far. We were checked in by Carlos and I would like to commend him for making sure a smooth check-in process. However, all went downhill after we checked in. First, we were not aware that there is a construction on-going at the hotel and were shocked with workers walking by. The response from Front Desk was in an hour time (we checked in around 4-4:30pm) this will be stopped. As a guest perspective, I honestly do not think this is a solution. So i suggested that I would like a room change. Of course, the room change involved quite a lot of hassle and eventually, I made do with a queen bed as I really am here for a holiday just like any other guests and would like to enjoy without noise and an unobstructed view too. We then headed out to have dinner after sorting out the new room. I would have thought that a new mobile key would have been sent to me as well. I monitored from dinner until I came back to my room, still there was no change in my mobile key. Luckily, there was a physical key given to me so that I can access to my room. When I head to have a shower in the new room we checked in, guess what. The conditioner was empty and I was already showering half way. My family had to call the housekeeper to have a bottle sent over. My first thought would be, is the room even a cleaned and inspected room? How can there be no conditioner being filled up? When the housekeeper arrived, luckily my family was standing guard at the door, if not the housekeeper would have wanted to come into the bathroom to refill the bottle. He eventually brought over a new bottle so that I could use. I went down to the reception to express this concern and I would thought that proper solutions or empathy is given but I was pretty shocked with the reply from Nieves at the Reception. First, I had to tell her to update the room number so that I can have my mobile key sorted. FYI, I would have thought that proper identification is needed but she did not ask for this. Next, I shared with her about the whole issue of the conditioner and her response to me was, “this is a small issue and I have a solution for it.” Yes, it may be a small issue. But this should has already been avoided in the first place. When I spoke to her about the construction view, she mentioned that in the reception emails to guest, would have fine print stated that there is construction. I told her that I only received the standard Marriott Booking confirmation and I view it from my mobile, which is an ease for Marriott members. There isn’t any indication of a construction happening and neither was it informed to me on check-in. So, should I be blamed for this? I requested to speak with a manager and she told me that the manager will only return on Monday as it is a holiday tomorrow. Of course, I had to ask for your email so that I can sha