Nouveau Resort

The rudest staff I have encountered on my trip to the Philippines. Especially Charlene at the reception desk, very rude. We tried to explain to her several problems with the room: smell from the toilet, noise... and she turned around while we were talking to her to ignore us. The hotel was empty and yet they gave us one of the worst rooms, super noisy and next to the elevator. As it was low season, they didn't even bother to replenish breakfast even though there was more than an hour left before it ended. Horrible management and terrible and unprofessional staff

Camiguin Island and the hotel are great. The best thing on this island, in our opinion. The service is excellent, the rooms are chic, clean, fresh, large. Breakfast is a buffet, there is a lot to choose from, but not a huge abundance, everything in moderation. The Wave restaurant on the street is excellent, surprisingly the food is very tasty, we liked everything we took. Large pool, beautiful area. I recommend this hotel to everyone, you won’t regret it

As it is a new resort, overall all facilities were clean and nice. However, I experienced great inconvenience due to a reservation confirmation issue, and the staff's response was very disappointing. This place is 5 stars, right? But for a 5-star response... I don't think even local motels in Korea are like this. I reserved a standard room for 2 nights and a suite for 3 nights, but the suite room is only reserved for 2 nights; Even though I showed them the details of the reservation site several times, saying it couldn't happen, it took 2 days and 1 night to get it right. Of course, I didn't want to go out in an awkward manner, so I used common sense as much as possible and told them about my reservation several times (I think I went to see them 3-4 times). Even though I relayed it again... Haha, I didn't receive any action and even after moving the room, I didn't receive confirmation of my reservation date. I had to live with an anxious mind. Also, I didn't receive any apology... Haha, this part is the most ridiculous. Now I'm thinking about just letting it be a memory, but at that time, all kinds of double insults came out ^^ Of course, in my heart... Considering the anxiety and resentment I felt at that time, I would like to urge not only me but everyone else not to go. Go somewhere else, maybe Nadiva. There's a new resort coming up. Or, go to Paras. Even though the facilities are old, you'll feel much more comfortable.