Moonight Luxe Suite, Cameron's Emerald Avenue Reviews

My recent stay at this hotel was nothing short of a disaster. Here are the key issues we faced: 1. Unhelpful Owner: Getting a room confirmation was an ordeal. Despite the check-in time being 3 PM, we only got access at 3:30 PM after repeated requests. 2. Unbearable Odor: The entire apartment had a stench that was simply unbreathable. It made our stay extremely uncomfortable from the moment we walked in. 3. Horrible Toilets: The condition of the toilets was beyond horrible. It’s something I would rather not elaborate on, but it was the worst I’ve ever seen. 4. Flooded Kitchen: The kitchen was full of water due to an unknown leak and had an equally unbearable smell. 5. Immediate Departure: We had to leave the apartment within 30 minutes. This sudden change of plans cost us an additional SGD 750 to book a new hotel, as it was a long weekend and accommodations were scarce. 6. Poor Customer Support from Trip.com: Trip.com has been unhelpful in negotiating a refund. Their response has been disappointing, with repetitive messages claiming the owner did not agree to a refund. It’s suspicious how they communicated at midnight, as I sent an email at 3 AM and got a response by 5 AM. This experience was a costly and distressing ordeal, and I would strongly advise against booking this hotel.

Location: Perfect as middle of Cameron. Easy to access Mall and variety of foods. Service: Firstly, the owner or management gave wrong location. Secondly, the key was located on P1 post box but lift at P2. Thirdly, at Lift B got 1 lift only, need to wait for very long to go to Homestay. Cleanliness: No complaint on it. Facilities: All good as the management prepared food amenities with fridge, cooker and electric stove. Other than that bed and room amenities perfect but the Entertainment system sucks, the TV useless for Indians as only got 1 channel to access other than that the TV and Room Fan remotes malfunctions. The balcony table is not there as on example. Anyway, i loved the location with surrounding entertaining areas and view from the balcony and window.