Guest User
September 5, 2024
Walked into the lobby where the door to the laundry room was left open for patrons to see. Guestroom was dirty with no hot water at sink. Bathroom was dirty and walls were patched. One wall in the bathroom had no finish on the wall at all and looked moldy. Mattresses were placed on wire frames that stuck out from all sides of the bed. Room had a strange odor. We paid for a late check-out but received a phone call at 11am asking us to check-out. We explained we had requested and paid for a late check-out. Within minutes, a housekeeper was entering our room.