We booked this travel lodge as my mum had to be at the papworth hospital earlier
The next morning, my mum had to have oxygen and the lady on reception was rude to her didn’t speak to her directly but referred to her and disable all the time, we had oxygen delivered to the room which I confirms with another staff member over the phone a few days before we arrived and was told
It wasn’t a problem, we ended up needing an engineer out as the oxygen wasn’t working and we just got tutted at by said staff member, when we made a complete to the travel
Lodge all we got was you booked via a third party so there own staff wasn’t a problem, would stay here again if I was paid too, rude with no need to be